Mithaas — Restaurant in Edison

Poor service and Declining Quality of Food We visited Mithaas Edison end of June with our extended family mainly because the food here is known to be good and they have decent outdoor seating (critical in COVID situation when bringing elderly). We arrived right when the restaurant opened for lunch (11:30am on a weekday). We were the only ones in the restaurant. All the food arrived but one entree (a sandwich) which came one hour later. The food itself took 30 minutes. Everybody was done with their meal and then they provided the sandwich which was ordered by a child. Their reason for this was that somebody had placed a take out order for 20 sandwiches so they were working on that first!!! Unbelievable - no apology, no compensation, etc!! We made the mistake of visiting Mithaas again yesterday mainly because of the outdoor seating option - we live an hour away. We arrived at 5:30pm and it was not busy. We went to place our order inside and were told outdoor seating is closed even though a family was just seated. 90 percent of outdoor seating was vacant. Further, among, Moghul, and Singhas pizza places right next door had tons of customers sitting in their outdoor seating. I told the Mithaas guy I don’t need service so just give me the food and I’ll eat outside as I’m come from far away. They said outdoor seating is closed inspite of seating other people outside. We ordered take out after driving all that way and then they advanced all other orders that came after us but I was waiting for 35 minutes. I told them to be transparent with their rules on outdoor seating, be more fair on how they are handling orders, etc. Long story short the manager apologized but by that time the mood was impacted and the feeling of unfair treatment, lazy and uneducated people unable to treat customers with respect, and lastly a simple lack of humanity. We are still in COVID folks. If you have outdoor seating and a customer wants it you should not deny it. You look irresponsible when all surrounding restaurants are giving outdoor seating. Treat people with respect, fill orders in the order they come in, be transparent about your rules for outdoor seating, address the quality of your food as it is declining. Consider going back to a self-service restaurant as that worked best for you. Also do not charge double the costs from your menu. A bottle of water for example says $1 but you charge $2 and many more examples here. There are other Indian restaurants that have better quality and very transparent about not having waiter service and they are far better. Don’t be fooled by their outdoor seating option as they shut it down at any time they feel. The best way to address this is not to give your business to them. We will not be...

The place is going downhill now. We have been a long time patron of this restaurant and seen the trend. We have experienced degrading quality of food over last year, especially with delivery. Two of our favorite items are Mithaas Special Thali and Mithaas Club Sandwich. Both are messed up. The special thali costs $14.95 + tax on delivery service and now has significantly smaller and stale (reheated) rotis, missing items in the order etc. The sandwich came without the pink sauce that goes with it and without which the sandwich is not special at all. When we called to report the issue, the person on the phone said they are too busy to talk and we ended up having to send my son to pick up the sauce. We did he Uber Eats for the order to avoid having to go in person and now ended up having to go after the food was delivered, waiting for the sauce to be prepared etc. I get it that they may no longer care about the business but that also means customers will also start to not care about their food. A smaller problem but to note was they didn't pack any napkins, spoons/forks etc. despite requesting that in the app. Packing spoons and napkins with the Thali order is a no brainer and shouldn't have to be specified. I tend to ignore occasional problems but this has been a trend and would like to let others know about the challenges...

Visiting Mithaas in Edison felt like we were transported back to India. The ambiance is typical of a laidback Indian restaurant, the diners were almost entirely Indian, and you could have an entire conversation with the staff in Hindi or Gujarati.

The food was quite good, but if held to the high bar of an Indian restaurant back in India, i felt like it could have offered more. The chaat was average and the Chole in the Chole Bhature could have been more flavorful. Nonetheless, the Veg Seekh Kebab were quite tasty even if they didn't look or feel like a traditional Veg Seekh Kebabs, and the Aloo Paratha was also quite tasty. We ordered a Cappuccino to go and it was great (felt like a hybrid between a filter coffee and a Cappuccino).

The servers were polite and courteous, even though the service was terribly slow (likely owing to how busy they were due to the long weekend).

The one area where they really need to improve are the cleanliness and hygiene levels. The cutlery had visible water stains and serving trays looked dirty from prior orders. One of the bathrooms had a mop and a bucket full of filthy water. These things should not happen and negatively impact an otherwise positive dining experience.

All said and done, there is a lot to like, but if and when i return, I'd like the cleanliness and hygiene levels...