Echelon Day Spa — Restaurant in Edmond

My esthetician moved over to Echelon Spa a couple of months ago. On my first visit in May, I fell in love! Mind you it was a Sunday so I’m sure it wasn’t the full staff but I was greeted and asked to walk around to a waiting area where I was later given a brochure of the services offered. I was also offered a beverage as I waited. I had a friend with me and we were both thoroughly impressed with the customer service as well as the exhaustive list of the services offered. Excellent visit and experience.

July 3rd, which was a Saturday, was my next visit. I was greeted by someone who later informed me she was the hiring manager. I believe her name was Allison. She asked me who I was coming to see. I gave her my esthetician’s name and my appointment time. She proceeded to tell me that there was no one that worked there by that name. When I assured her that I indeed had an appointment there and that I was there for the same service a month prior, she stated that as the hiring manager, she would know if someone worked there by that name. To prove I wasn’t just making up a story, I called my esthetician who was up the street. I informed the manager that she was on her way and started to head to the waiting area. She stopped me and told me I had to be escorted (literally around the corner) to the area. Okay, fine. No problem. Fast forward to me being in the room to receive my service… I notice I’m in a different room than before. My esthetician informed me that she switched rooms because of a situation with the door. While I’m being serviced, I was asked to shift my body and the shift of my weight sent the plastic-based chair over and I fell backwards. The chair caught my fall for the most part. Just scared me mostly. After determining I was okay, we adjusted and proceeded to continue the service.

About 5 minutes later, there’s a knock on the door and someone stating the room is “off limits” and that my esthetician needed to open the door. My esthetician stated “Give me a minute, I’m with my client.” The person at the door stated “No, I need to get in there.” She then proceeded to count “One, two…” As if my esthetician was a child about to be punished when she got to “three.” At this point I yelled out “ma’am, she said she was with a client.” She proceeded to still open the door. My esthetician ran and tried to block her from entering. My privacy was completely invaded. My esthetician was very shaken up and kept apologizing for the invasion. I later learned that that was her last day working at Echelon Spa because of the lack of professionalism.

Due to the wonderful first experience I had, I don’t think at all that this is the norm but there should definitely be some refreshening of HR protocol/training. The hiring manager, and all staff, should know who all works there. My esthetician stated she was told she could choose any room. If any rooms are off-limits, it should be noted on the door or taped off and that should be communicated with all the staff. Secondly, busting your way in a room where people are potentially undressed should never happen. Especially AFTER someone acknowledges your presence and tell you they will be with you shortly. They also shouldn’t speak to staff as if they’re children. Lastly, as a manager, don’t speak to your patrons as if they don’t know what they’re talking about when they state they have an...

POTENTIAL CUSTOMERS PLEASE READ! I had an appointment for dip nails with added tips. Called a couple days in advanced to make sure they had staff who could accommodate the ombre effect I requested when making the reservation online (sent a picture as an example). In the reservation I also listed I'd need a soak-off of my old nails. When I called to make sure the reservation was good to go, the receptionist said she didn't know I needed a soak-off stating "I'm glad you called or we wouldn't have known" very rudely, then readjusted my appointment info. I guess that means they don't read appointment details made online. They definitely don't check voicemails, because both times I've left messages with any information they might need I always get a call ten minutes later (not on the number I provided in the voicemail) saying "we received a missed call??" All the information needed is in the message, so be prepared to repeat yourself multiple times if you leave a voicemail or make the reservation online. The building looked run down, didn't feel clean, and felt VERY humid. They said the person doing my nails was new, so I'm not sure if that meant new to doing nails, or new to their establishment but I was still excited since the tech's own nails looked amazing. I was happy to give the new gal a chance because people need experience to learn, and ombre is a very basic effect that I've never had issues with at any other nail salon. One of their other staff admitted she passed me off to my current nail tech because she "hated doing that kind." It took over three hours for only a soak-off and new set. The dip powder went so far passed my cuticles they were pulling up from the nail when I was checking out at the counter. By the time I was at my car, two had come completely off and one just barely hanging on. That evening I was able to pull all of them off with NO PAIN, which shows how loose they were. I decided to make another appointment with the same tech in hopes we could work together on making them better, and over time I'd have a permanent nail salon since the location is very handy for me. However, I'm going out of town unexpectedly on the date of my next appointment (SUNDAY @ 12pm), and called today on my lunch (FRIDAY @ 1:05pm) to cancel. I even told the receptionist that I am rescheduling my appointment as soon as I know which day we're coming back to town. I didn't want to pick a random date to reschedule and risk not picking a day I was actually available. Cancelling now and calling back later to re-book is easier. She said I'd be charged the cancel fee because it's less than 48 hours notice. IT WAS STILL 47 HOURS NOTICE!! I stated on the voicemail and to the receptionist that I was cancelling with INTENT TO RESCHEDULE. Even after the bad quality I was willing to come back, and hoping to make this my new go-to salon. Before booking my first appointment I read through multiple bad reviews about the poor service and poor quality and still wanted to give them a try. With the exception of the very first call, everyone was friendly so I'm disappointed it didn't work out. I also went back to my emails and noticed their reminder emails they send come right after the 48hr time limit, so it seems they're doing this on purpose. Everything they've done tells me they only want money, not returning clients. I will respect that and not...

I'm incredibly disappointed to be writing this review. I booked a signature package at Echelon to treat myself for my birthday after previously having gotten massages there and being pleased with the service.

Everything was wonderful except the facial, which was a disaster. I told the technician upfront that I had sensitive skin and did not want to do anything that was harsh or would require downtime (since I had plans the next day). I'm not sure if it was a chemical used or too much abrasion, but during the exfoliation my skins started stinging badly. I informed the tech immediately, and her response was that maybe she went a little too hard. Everything from that point on was painful and I kept having to ask her to stop. At the end, I went into the bathroom myself and used a washcloth and water to get all the product off my face (she was using cotton swabs and what seemed like some kind of toner). My forehead and cheeks were red and raw with small cuts all over -- it looked like a chemical burn.

When I went to pay, the woman at the counter informed me that they'd already run the card I'd used to put down a deposit (which was not mentioned anywhere when I'd paid that deposit). This bothered me for a number of reasons: 1) What if I had wanted to use another card? 2) I didn't have an option to leave a tip for the other technicians since it had already been run, and 3) When I explained to the woman at the counter how unhappy I was about the outcome of the facial, she said there was nothing she could do since their system had already processed the payment. She said she could maybe see about giving me a discount for future services, but that she'd have to speak with a manager. I told her that I wanted to speak with a manager regardless about the situation, and she said that none of them were in that day, but she would have them call me.

It is now five days later. My skin hurt and was red for two days and I had to use burn cream to alleviate that. It is now peeling, and I'm dealing with numerous breakouts across my face (which is not something I normally deal with). My skin looked far better before the facial and it will take weeks, if not months, to get it back to its previous condition. And no one from Echelon has reached out to me.

I would tell anyone doing any skin treatment to absolutely...