My friends and I were out enjoying a beautiful sunny Sunday afternoon in Edmonds! We had a great brunch and decided we would like to try some wines. So we saw this wine bar that looked like a nice place so we decided to go in. There was a young lady with short dark curly hair that greeted us. She asked if we had a reservation and we replied no that we did not and she replied that that was okay come in and we can sit anywhere we like. I really wanted to sit outside and enjoy the beautiful weather but she said that the outside tables were reserved. So I found some seats by the opening of the door so we can enjoy fresh air and comfortable seating. We sat down and got comfortable and proceeded to order our wine tastings. We were enjoying the comfortable atmosphere and we're having great conversations while drinking our wines. After sometime this young lady came over to us and asked us if it would be okay if they moved us to a table in the back because they had a larger party coming and they wanted to seat them there. I thought that was kind of odd at first because I've never been asked to move before. My friend and I were having a very intense and deep conversation while enjoying our wine We were even going to buy a bottle to share! The young lady then returned and set the bill on the table. She said that the party wasn't arriving for about a half hour so we could finish up. But She then came back a few minutes later and said hey guys the party is here and then pointed to our bill! I thought that was really rude! I again reiterated to her that when we came in she told us we could sit anywhere we wanted! She seemed very flustered and again said that yes we could sit wherever we wanted but that they had this larger group coming in and they had nowhere else to seat them. And then I asked her but we were here first and we're very comfortable enjoying our time and conversation and we're going to order more things so why are you asking us to move?! She was very flustered and walked away. At this point I grabbed the check and just paid and we left. We did not purchase the $60 bottle of wine! So I guess she saved us money in...
Read moreThere are way better places to taste wine where staff is pleasant and wine is good, don't waste your time here. I've never encountered such rude staff at a wine tasting ever. Manager was super rude and wouldn’t let us use more than one gift card. Though the gift cards did not say anything like “limit one per purchase" they said "cannot be combined with another promotion" which is not the same, they also say "gift card" on the card, not "coupon or discount." Completely false advertising by the business. Anywhere else these would be considered cash. They made no effort to make it right and were very rude about it from the beginning, not offering even a sincere apology, rolling their eyes, when we initially were very polite in our request. They also accusingly asked "how did you get so many gift cards? (when these were a gift from someone). Instead of trying to accommodate us in any way the manager came over and spoke down to us. Then after we left we realized they overcharged us and didn’t correct the bill (still not corrected). Wine isn’t very good and is very overpriced. Stating that we were asking to "foot the entire bill" is incorrect, it was for two tastings, it's not like we were trying to buy bottles of wine with the gift cards. We also tipped our server generously, as we realized it was not her fault, but was the manager and woman who brought the check that were...
Read moreJoined the wine club out of curiosity, wine was interesting but not amazing. They offer a monthly free tasting, but turned us away at 6:25 because they closed at 7 and that wasn't enough time for a tasting. We walked 4 blocks uphill and finished a tasting at virtue cellars by 7. Feels like they just didn't want to do the free tasting and wanted to upcharge us by selling us a glass too. There were 2 other people in the whole winery. Reply to dusted valleys response: offering me the complimentary tasting i was already entitled too (at a time that works better? 6:25 on my anniversary was a pretty great time, it worked well for me, it didn't work well for you) isn't a way to get my business back. Also ignoring the fact that I was able to complete another tasting by 7 that was a 4 block walk away isn't helping you either. You apologized for ineffective communication, is there anywhere on your website that says tasting stop at 625 or earlier? Or any material you've produced that states this? If not, it's not ineffective communication, it's no...
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