Papa Johns Pizza — Restaurant in Effingham

I mean, it's a superior chain pizza place. The stuffed crust is better than the Hut's. Dough nice and chewy. A good selection of options. But that's the thing with chains. You can get a pretty reliable roll of the dice on expectations for the food. The gamble is the service. Saw a guy stop the order as it was getting handed over to a Door Dasher to catch that there were missing items. That should have been a flag for me. Got my order and trucked back to our hotel only to find they hadn't sliced the pizza. Not great quality control. But man, the pizza was good. And ripping a pizza apart like barbarians is probably the least offensive thing to happen in a Holiday Inn Express on a...

I usually work to catch people doing something right or extraordinary but, today I have a strong suggestion. Help those workers at Papa John's store #1250 (Effingham, IL) learn good customer service (and improve online ordering) so no one else is stuck with a pizza having set under a heat lamp for two and a half hours. With an online account, a phone number, email, and/ or text, a contact would have made all the difference. Seems their only concern was they had received their money, who cares if the customer received the product or not. Sad but encourages me to spend my money at the organic farm to table local restaurant...

I called in to order the epic stuffed crust pizza and a few garlic sauces this evening.The order taker was very unprofessional and sounded as if he didn’t even want to be working, I asked him what size this pizza comes in he replied medium and large. So I placed an order for a large for pickup/carry out. Picked it up and took it home and it was not the pizza I ordered at all. Instead I was given a non stuffed crust pizza, with pepperoni and mushrooms. I paid for an epic stuffed crust and didn’t receive it. Only thing that was right was two...