Dunkin' — Restaurant in El Paso

I went through the drive-thru and the server was a bit short with me, as if I was bothering her by coming by. Perhaps she was annoyed that I didn't having my order ready as soon as she asked for it - I hemmed and hawed a bit as I tried to figure out what I wanted. I asked her what their options were for the filled donuts because I couldn't read the menu (the print is miniscule from my car) and she seemed put-out having to list options for me. It made me feel rushed and guilty for taking up her time as the drive-thru was completely empty, no cars in the parking lot. But hey, I understand, my patronage was probably throwing her day off. I'm sure everyone coming through the drive-thru has their order ready to go as soon as they're asked. I apologize for my lack of preparation. Because I realized I was the problem, I didn't say anything when I saw that they had thrown my order of half dozen donuts into a paper sack. I drove home, opened my bag to pull donuts out for my daughter only to see the glazed donuts were all gooey and stuck together on the bottom of the bag AND, they forgot my Bavarian cream filled donut to boot. So maybe I was heavy on the sarcasm, but honestly, I normally don't like to leave negative reviews, because I understand when businesses are busy and understaffed, customers can be rude and ruin their day. Kindness goes a long way, but it's a two way street. I was kind and courteous and it was met with rudeness and blatant disregard for me my order. No problem, I'll just go somewhere...

Just got an iced coffee and it kind of tastes like what I imagine dirty dish water would taste like. Now this may be because they ran out of milk so I had to get it with almond milk which I guess doesn’t work for me. But how does a coffee place as big as Dunkin run out of milk? Poor management. Sometimes the coffees are fine but other times they are undrinkable. So thats $5 down the drain literally. I can’t go back and get a new one bc I have to go to work so it just puts a damper on my day, now picture this once or twice a week… this is just constructive criticism. Also please dry the coffee cups before you hand them to the customer so they don’t destroy our clean cars or at least give us napkins when you notice the cups are wet and sticky. Lastly, am I the only person that likes ICE in their iced coffees? Not like 3 cubes but like a normal iced coffee amount of cubes should be……....

Sorry, but have never had such a dirty and unprofessional experience at a Dunkin Donuts as my husband and I had today. I feel sorry for all that were waiting in line, and were not aware of the way things were going in the kitchen. I will never go to this Dunkin Donuts again! The workers were laughing at the 3 times they had to do over our breakfast, they didn't understand clear English, and they thought it was funny to handle and fix the same sandwich just by pulling out whatever we were unhappy with. They did this 3 times, the order was still wrong, and the wrapper on the sandwich looked dirty and messy. I went ahead and paid just to get out of there. But I feel sorry for all that were not aware, hope no one gets sick. Hopefully my review will not be discarded, and reaches management by chance. This was the one on Mesa....