Starbucks — Restaurant in El Paso

I arrived at 4 am to the drive thru for the launch of the color changing cups. I was the first car in line and as it got closer to 6 am (opening time) more cars followed behind me, the store opens and I ask for a set of the color changing cups and the girl taking my order tells me they never received them. It’s a launch date for those cups specifically and the confetti cups and according to them they only received the confetti cups. I order some confetti cups and the guy at the drive thru ( Chubby, hispanic with Dark hair ) was extremely rude, he seemed to be in a pretty bad mood and notified the girl taking orders that there are only 3 confetti cups left. He was handing me the cups one by one with attitude and I ask him for a bag and he rudely replied with “ No we don’t have bags we ran out yesterday” , I could understand if it was later in the day but i was literally their first customer and he said they were out of bags. I then head to another Starbucks Where I was informed that EVERY Starbucks received the cups, there was no reason for him to deny me the cups unless of course he was holding them for someone else, which they’re not supposed to do. I then call the same Starbucks back and ask if they had the cups I was looking for and they tell me they sold out in the morning, when I was Just there In the morning and was told the shipment for those cups never came in. This location is terrible for launch dates, they hold launch items for their family and friends which is not fair to us customers who wait 2 plus hours just to be turned away. This guy at the drive thru also gave the car behind me her confetti cups with NO STRAWS, the cups clearly come with straws and she had no choice but to take her cups...

If I could give zero stars I would. It’s not often I get to treat myself to some Starbucks but I thought I would this morning.

Firstly I think it’s absolutely disgusting that someone touched their phone then (without washing their hands or sanitizing) handled my muffin this morning. 55% of phones are contaminated with bacteria consistently found in fecal matter.

Secondly I find it amusing that I was standing around the bar for about 3-5 minutes. No line mind you! Bunch of macho lookin tough guys behind the bar, no line (as I believe I mentioned). Looked at me multiple times and didn’t ask me once what I was waiting for. The only female of the group , clearly working too hard, picking up the slack of her coworkers, asks me what I’m missing for my order.

I’m an understanding person. Certainly the polar opposite of a Karen. But as a former manager I found todays customer service inexcusable except for that polite young lady.

I don’t know why none of the gentlemen (if they are even worthy of such praise) approached me but I did not say anything rude nor was I intimidating anyone. Completely unwarranted behavior.

I understand good help is hard to find, especially these days, but I find it impossible to make excuses for those men. Even after hours of marinating on...

I ordered through the app to have my drinks ready at the drive thru window. There are at least three people working the drive thru from what I could see at the window. It took 20 minutes for them to make one drink. The girl opened the window and asked what my third drink was because "she couldn't see it" those were her words which seems odd since they get printed stickers for each item in an order. She ended up giving me my first drink which was made incorrectly so I had to give it back to her. My passenger asked what the benefit was for ordering ahead with the app was and she said "there are a lot of people in the store right now" which doesn't matter that much. Maybe it's just my opinion but I think it's a decent one, why not prioritize the drive thru over in-store customer because drive thru customer go through the drive thru for a reason and most of the time it's for convenience and to leave fairly soon. It took about 30 minutes in total for my drinks when the app said...