Wing Daddy's Sauce House — Restaurant in El Paso

So I’m leaving this review on this El Paso location because I can’t leave multiple reviews on the same location, which was the little elm location. I’ve never been to the El Paso location, but I just received a call from someone with an El Paso area code. I’m not sure of his name, but I assume he’s the one who responds to reviews left on google. He called me to apologize and listen to my complaint, and I assume to offer me free food for my next visit. He failed miserably. He asked me what my complaint was and immediately began to disregard my complaint as if I just didn’t like the food, when I stated several times that that wasn’t my actual complaint. He even went as far as to say “Our wings aren’t for everybody”, as if Wing Daddy’s does their wings totally different from any other wing-centered establishment. I stated that I didn’t feel like whoever made my food cared about it, it was falling apart and tasteless. I didn’t feel like the taste or presentation of my food mattered. I explained this point several times, but this guy seemed like he wanted to defend Wing Daddy’s more than understand my complaint. I have friends who have eaten at this same location and have very similar complaints about the food they received. I’ve had a LOT of wings in my life, I have MADE a lot of wings in my life, and I can tell when someone made wings with care and attention. I even tried to give the restaurant the benefit of the doubt by stating that maybe I just got a bad batch, but he didn’t even acknowledge that, he just didn’t seem like he cared much about my complaint. I ultimately asked him what the call was even for, because he only stated that he called to say he was sorry I didn’t like the food and he wanted to see if he could “get me some more wings” or “get some more wings on special”, which was very weird phrasing for “l would love for you to come back to give us another chance at making you happy and have some more wings on us”. My Wing Daddy’s experiences have been horrible on the food and customer service side. I don’t know if this review will be taken seriously, but it’s really disheartening to have my feelings about food I paid for and me and my family have to eat be argued against instead of finding a resolution to my issue. I currently have no reason to return to any wing daddy’s restaurant, nor recommend wing daddy’s to anyone for wings, but I hope you all make drastic improvements in your food quality and customer service,...

My husband and I are just done with this place. We went on a Wednesday, we were starving and standing in the entrance waiting to get seated when this girl comes up to us and with a mocking attitude tells us we can sit wherever we want. So we did, we waited for over 12 minutes to get someone to come take our drink orders. They had Lone Star on the menu as a special so we ordered it and the girl had this attitude saying that she's never heard of that beer and they do not sell it there. So we ordered Tecate, she leaves without asking if we wanted to order food... We waited 10 minutes to get our beers, we watched and waited as the beers were sitting on the counter waiting for the waitress. We order our food when she comes back and my sister in law and her girlfriend joined us. They got their drinks quick. They were even given free cheese and tostadas because their food was taking a little longer. Mind you, the cheese was grainy like it had dirt in it.. It was old and gross. Every time we asked for something as our meal went on the waitress would take a long time. Every beer we ordered would sit on the counter too long and get to us warm. At one point I got up to go to the bathroom and found that the light was turned off, I was trying to find the switch and there was a young blonde waitress standing in the doorway of what I assumed was the managers office just giggling away with the man in there. I asked for her help in finding the switch and she completely ignored me and kept giggling. I found the switch and went to the bathroom, I came back out and she was still standing there giggling with the man. It is unacceptable! Our waitress ended up disappearing and we just wanted to pay our check and leave... It wasn't even busy, there were 4 tables total in that place. We were still waiting for our check when they rudely started closing up around us. Awful...

So my husband and I have always been Wing Daddy’s customers, we’ve always loved it, we have their merch! However, I think last name was the last straw for us. I fell in the restroom because the floor was not only slippery, as per usual, but it was extra slippery and wet. I do respect there was a “wet floor” sign holding the door open but it looks like it was placed as an excuse to not have the floors cleaned properly to where they’re not that slippery. The whole restaurants floor is slippery, it always is, maybe it’s the cleaning chemicals. When I approached the manager, he had his back towards me sitting in his office and seemed frustrated when I told him I fell. The first thing he offered was a form to file a “fall” which I refused, I imagined he would just tear it up. I expressed to him that we love this place but were so disappointed that it’s not meeting the standards to have satisfied customers. It’s not the first time we’ve had issues at Wing Daddys. The last time we came we sat for 20 mins and nobody attended us so we walked out. There’s been hair in my food and have had servers act rude. Farewell Wing Daddys. I’ve added a photo which doesn’t show much, I have a video but it...