Starbucks — Restaurant in Elizabethtown

I was just here with a friend. Asked a simple question to the girl at the desk. Peyton. Her tone was so incredibly rude and condescending, rolled her eyes and answered back as if I'm an idiot. I simply asked "if she is paying for a trenta cup, will she get that amount of coffee?" Her response was "well obviously if she ordered a trenta it's going to be filled" and rolled her eyes, as if i am supposed to know. I felt the aggression and responded with "hey I'm just trying to ask a question" Aggressively said back "i gave you the answer you wanted didn't i?" At this point I'm baffled by the fact this girl was being so completely rude and disrespectful for no reason. Whatever is going on in her day should not be my issue. I felt completely uncomfortable with this whole situation and asked her to not talk to me that way, she said "well you can talk to my manager standing right there" laughin at me. No problem The manager Tyler, seemed as if he cared but then kept being g up that my friend has had issues in that store. Great, this is my first time being here, why should i be talked to that way? How is it ok for any staff member to speak that way. He stated he knows about my friends apparent issue, it feels as if he condoning the treatment shes been receiving and condoning this behavior towards me by association. It felt as if i was getting the fake customer service care from the manager, so i walked away. I did as we were leaving say out loud that Peyton was rude and that was not ok to talk to people that way. I was shaking. How is it ok for any staff member to be so rude and condescending in...

Customer service was horrible. If I’m trying to tell you that I received the wrong cold foam why are you talking over me? Being nasty nice is the worst. I’m not sure what her name is but the young lady with the strawberry blonde hair really needs to work on her attitude and work on actively listening to what someone is saying versus rushing to respond and being loud and wrong. I ordered an Iced Matcha Latte and I added syrups and Vanilla Sweet Cold Foam. They accidentally put Matcha Sweet Cold Foam instead. She wants to argue that there’s cold foam in there and she sees it. That’s not the point. Had she actively listened to me instead of being passive aggressive, she would have understood that I was saying that my drink was made wrong. I couldn’t even get out the simple fact that there was cream sliding down the cup and it was a mess because she’s still talking about matcha cold foam. Also, I ordered on the app and waited 4 minutes before pulling into the line and she gave a whole spill about how we should have waited to get into the line because they just received the order. I waited the amount of time the app told me to wait. A very unpleasant experience with a disgusting drink. Literally all she had to do was listen. I understand that working at Starbucks can be stressful and that customers aren’t always right but give people a chance before assuming. You don’t know what people are going through or what kind of day...

Normally I'd give a starbucks 5 stars. Been a daily starbucks drinker for at least 20 years. I've been getting the same drink since 2021, told how to order by a Starbucks batista in Texas where I was living when I first started ordering this specific drink. I've had no issues ordering it in towns in Texas, Colorado, New Mexico, California, Arizona Utah, and Kansas. For some reason this particular Starbucks is the foam and cup police. I pay extra for foam but they absolutely refuse to let me ask for my coffee in a trenta cup to give room for the extra foam I'm paying for. Claiming it's a standard they have and that their higher-ups say it's a no go. I've now asked if this is a "standard" at other etown & Radcliffe locations as well as the location in Colorado I go to. It is not. The only standard they have is that they have to pour it into my cup. There is no trenta cup standard especially since I'm paying for the extra foam. Most locations even give me extra foam in a separate extra cup, like the stuff that doesn't fit in the trenta cup, they put in a another cup for me. This is the only location I've encountered that is...