Hayday Bake and Brew — Restaurant in Ellensburg

Went in for a coffee date. Not busy, only one other guest already sat with their order. No greeting from the batista who saw us walk in, had to get her attention because her back was facing us.

We got a croissant, dirty Chai, and vanilla latte. I cringed when I heard the microwave door close and turn on with our no longer crispy croissant being warmed.

A few minutes later or drinks were ready and sat down. We both notice some very loud Imagine Dragons-type music playing. I have no problem with that band but the volume and setting are not right for it.

Then we took a bite from the croissant... it would have been REALLY good if it was still crispy, I don't know why it wasn't reheated toaster oven instead. I don't mind waiting a few minutes, especially since we're eating here.

Then we taste our drinks... I have no clue as to how they got so watery. My latte was very thin and the dirty Chai was more like a tea than coffee. Very strange because I thought I saw the barista use whole milk. Very weird, didn't finish either drink.

Bringing our plates and cups toward the counter, the barista says, 'the bus tubs are there' literally the only thing said to us besides the price of the order.

The only reason I didn't go 1 star is because I've had a decent experience in the past and they have a great back patio. But there are some very basic things going wrong here, like simply...

Title: Great Atmosphere and Coffee, but Disappointing Customer Service Experience

Hayday has a good atmosphere, good coffee, and tasty food. However, during my last visit, I had a rather uncomfortable experience. I arrived around 9:30am to meet a friend for coffee. After he left around 12 I decided to do some work. Hayday was fairly empty, with many open tables and only a few customers around.

That’s when the owner approached me and said something to the effect of, “Excuse me. You’ve been here for 4 hours. Unless you’re going to get something else, you should have left after 1.5 hours.” I was surprised and confused by his tone and how he exaggerated how long I had been there. It was abrupt and came off as accusatory, with no apology or understanding.

I completely understand small businesses rely on turnover and it’s important that policies are communicated. But, in this case, the exaggerated time frame and the tone made me feel unwelcome and was really disappointing. (I’ve never been treated like this at a coffee shop/cafe before in my life...or be told to leave like this).

I still think Hayday has a lot to offer, and I want to give the owner the benefit-of-a-doubt, but conversations about time limits and expectations with customers could be handled with more kindness. (Unfortunately, I have noticed a few other reviews with similar experiences...

I was very displeased with what I received. First I was told a price over the phone but charged a completely different price, then after receiving the cake I ended up throwing the whole thing away. The cake tasted days old, it was extremely dry and overcooked as well as the buttercream icing I asked for was rock hard as if it were that gross molding icing. I will never waste my money here again. I heard such good things about this place, but what I received was NOT a 50 dollar cake, you can also see where they messed up on the writing, some of it even being removed and a dark stain line left in place. The cake its self was beautiful, don't get me wrong. But the taste and quality was absolutely awful. What was supposed to be a very sentimental birthday for someone who moved literally across the u.s to be here for me and my child turned into a show of me tossing a 50$ cake into the garbage because it...