Palace Cafe — Restaurant in Ellensburg

Took my family for breakfast and had the worst experience. We waited 10 minute after being sat to have a buss person bring water which was kind expected since it was fairly busy.. the server came approx 10 minutes later with menus and took our drink/food order. Another 20 minutes go by and I asked a young man to check on our drinks. Finally got our drinks and we continued to wait another 40 minutes for our food. Not one of the 6 different employees stopped to check on us or even acknowledge our presence. I flagged another emplyee down and asked if she could check on an ETA for our food. Our food then showed up and one of the male employees looked me in the eye and asked if I had a problem. He walked around to my side of the table and I told him I was disappointed and let him know it had been 40 min to even be checked on. He said with a disgruntled tone that he had. 40 top in the back. I told him his 40 top was not my concern but communication or acknowledgement would have been the key. He said “you are right” He swiped an empty glass of water off the table and stepped out to refill the water approx 6 feet away and then he slams the full cup of water onto the table and stomped away. I then asked to see a manager and he reqpproached our table and said they had no manager on duty just senior staff. He pointed to himself and said “what can I do for you??” Very rudely. I simply told him I would reach out to a manager on a later day. My 15 month old granddaughter received almost burnt French toast and didn’t receive silverware for 2 others with us and no side of gravy which was ordered previously. We had to ask for the silverware. Needless to say we left extremely disappointed and will never return. Sadly we used to frequently visit this establishment! My money will be better spent...

Well we have eaten here before and the food was always good. Tonight, we ordered takeout. We asked the server to double check our order, because it seemed a bit light. She came back and said it was all there. When we got back to our hotel, we were 2 items short. Not saying the food was good, but to ask to double check the order to see it was correct and it wasn't, although they said it was. Disappointing. We waited an extra 20 minutes past our pick up time. Here we are in our hotel room, and have no utensil at all, gnawing at a steak. Try eating it with the utensils from the Chinese takeout the night before. After looking at my girlfriend's New York Steak, I decided this was only fit to feed my dog, which she loved. One side of the steak was well and the other side was literally raw. The baked potato was dry, and the steamed vegetables which were frozen but seasoned nicely was the best part. Pictures included. My Ahi Tuna salad dry and was missing the salad. We ordered soup and didn't get it either... We called and talked the the manager about our ordeal and our disappointment. Thank you Stephen for assistance. This was an off night and the food is way better than this particular incident. I gave this place another try tonight. I was pleased with my Oriental Chicken Salad, my fiancee ordered the 10 oz NY Steak medium rare. It was more on the medium well side, no use in complaining. Close enough. The chicken fried steak looked great as well as the double bacon burger 🍔. The deserts were delicious as well as the mozzarella sticks, and the...

I've eaten here 3 times. The first 2 times were fine. Food was good. Service was decent. Restaurant was busy. This last time... Not so great of an experience. Any one of the things that happened alone, I'd probably overlook, but the whole experience had too many negative aspects to ignore.

Host stand was not very welcoming at all. No smiles. No greeting. Only a curt "How many?"

Server came promptly, but I asked the server what size portion the Halibut was. He told me 8 oz. What came was definitely not larger than 6 oz. I'm okay with a 6 oz portion, but not when I believed I was getting 8 oz.

Further, I'm not convinced the fish they brought was actually Halibut. I've prepared and eaten a lot of Halibut in my life, and this had a different texture and appearance than what I've ever had before. I may be off base on my assessment, but I did pose the question to two separate servers. One said they'd ask the kitchen, but never got back to me to confirm. The other just brushed off my question. I assured them it was still good fish, but was just curious whether it was really Halibut. Based on no confirmation, I'm a bit more inclined to believe it wasn't Halibut.

Finally, when the check came, the total was $40 and change. I put down three $20 bills. My server returned with only $9 and change (shorting me $10). Likely an honest mistake, but it was the final straw for the evening. I doubt I'll go back...