Culver’s — Restaurant in Elm Grove

I am a regular customer at Culvers of Elm Grove Wisconsin. I really love the food at any Culvers. I really like the excellent employees who are courteous, friendly, and efficient. I cannot give the same compliment to the manager of this Culvers. We were looking forward to a great fish fry which I picked up around 5 P.M. on a cold and wintery Friday night. When I arrived back home, I was disappointed to find that my order was wrong. I had paid for a 3 piece fish dinner and only received a 2 piece. I paid for an order of onion rings which were not provided. Since a return trip to the restaurant would have been out of the question due to bad weather and distance, we settled for the 2 piece dinner. When I returned to the store 2 days later to let the manager know that I had not received the correct order, he dismissed my concern in a very unfriendly and unconcerned tone pretty much saying "don't bother me, were not going to worry about an order from two days ago". I have never had such bad service from an Culvers I have visited. I would urge customers to check your order before leaving. You could be...

Just a heads up if you're grandpa taking a grandkid to this particular Culver's. My grandson received cold broken up onion rings. He of course had some before he complained and then I in turn tried them. I brought them up to the general manager for an exchange for fresh ones. He told me that my grandkid ate too many of the onion rings and was not entitled to any fresh ones !!! He did this in front of his two other staff members that were standing behind him giggling about the situation and also in front of other customers. He then proceeded to pick up two onion rings that dropped on the floor and asked me what he wanted me to do with the onion rings that he picked up. When I told him I didn't appreciate his two staff members standing behind him giggling about his performance, he told me I could leave. It was a very very odd experience. I guess the 5 cents worth of onions were more important to Culver's than a loyal customer. I wonder if this is an across the board policy of Culver's now or just this...

Are the salads truly "freshly made?" I got the Garden Fresco salad with grilled chicken and ended up with one and a half "hand sliced" cucumbers. One additional small piece of cucumber was dark green and mushy thoughout, so I had to toss it. If these salads are really "freshly made," then why isn't the person who is making this "fresh" salad looking at the ingredients and ensuring they are "fresh" (and won't make someone sick)? This is totally irritating. I assume in all future visits, I will need to go inside the store, place the order, then examine the salad before I leave.

One last thing: please consider cutting back on the size and quantity of the croutons. They take up a large amount of space in the salad that could be used for more lettuce, chicken and vegetables. I don't think you need to fill up the salad with a truckload of croutons, some of which...