Dunkin' — Restaurant in Elyria

We visit this location quite regularly. I wish that I would have caught her name after all these visits, but there is a sweet blonde gal that works the drive thru window pretty often, who is ALWAYS so kind to us! This morning though, she really went above and beyond and I would love for her wonderful customer service to be recognized!

My son is 5 years old and has Autism. Aside from having several food allergies that make eating difficult; he is a picky eater, struggles with various textures, and like many individuals with Autism….he struggles to trying new things. A few months ago, he discovered he likes the glazed munchkins (he calls them “squishy circles” 😂). It became the best part of his morning, stopping for his squishy circles (and mama’s much needed coffee!) Until about 2 weeks ago, when we got an order of munchkins that the glaze was still quite fresh…making them sticky. He reached his hand in the bag to grab one and was absolutely horrified by the sticky texture on his hands. Ever since, he cries “no sticky squishes” 😭😂

So this morning, I tried ordering him an “old fashioned” donut on the app….hoping that the plainness of the donut would cure his fear of the stickies. When we got to the window, the sweet blonde gal told us they didn’t have old fashioned and offered us glazed instead. So I awkwardly explained our dilemma….which she kindly and patiently listened to without any judgement. I embarrassingly asked if there was any way she could pick….the least sticky….of the glazed munchkins for him….to which she said no problem!

The pure shock….followed by absolute JOY on my son’s face when he looked into the bag and saw the original “squishy circles” that he fell in love with…truly made my morning. To her, it seemed like no big deal. She provided us quick and kind customer service and probably went about her morning thinking nothing of it. But for us (special needs families)…these small moments of kindness are BIG.

So if anyone sees this and knows that sweet blonde gals name, please extend my heartfelt thank you to her for making my son’s day! 💕

(Friday, June 7th, 2024 around 9:15am, drive thru of the N. Abbe Road,...

I want to start by saying that I really love Dunkin—I go at least twice a week, often to different locations depending on where I am. Today, around noon, my significant other and I stopped at this location. We ordered a refresher, a bagel with cream cheese, a bacon egg & cheese croissant, and a ham & cheese croissant stuffer. Before placing the order, I specifically asked if the stuffer was available and was told yes, so I proceeded and paid. While waiting, I noticed that the employee who took our order was frequently touching his hair and face and seemed more focused on chatting with coworkers than helping customers. After waiting 15 minutes, we were told the stuffer was actually sold out. On top of that, our entire order had been removed from the board, so we had to wait another 5 minutes just to get the rest of our items. The replacement I received did not taste good, which was disappointing after the long wait. As someone who has worked in fast food, I was trained to always wear gloves and a hair net, and to change gloves immediately if they touched anything unsanitary. To see no gloves or hair nets being worn at all was very concerning. Overall, I left feeling completely unsatisfied...

I came here at 8:53 when said they close at 9:00 was two persons inside the store and they ignore me and I came just for a coffee that’s really unprofessional first I came to the speaker and then to the window and the just look at me and ignore me like at least came and said something she just only looks at the other girl and she make fun of me like I’m a clown and I will call the store maneger and regional maneger and corporation they have to stop that because this is second time the happens in this particular store

This is an update on my review from 3 years ago, said they close at 8:00 pm 4 employees inside and maneger siting in a table filling up forms get in almost 6:00 pm and they said they going to close the I have to get out from the other door costumers came trying to get inside they don’t let them get inside even here at google said they close at 8:00 pm always is something here this store need better management or close the store because not always in morning we want coffee is people like me addicted to coffee we need the coffee no matter the time you guys need to change this behavior is not the first time this happens to me and other costumers the I...