Red Robin Gourmet Burgers and Brews — Restaurant in Enfield

I had the most horrible experience I have ever had at a restaurant yesterday at the red robin in Enfield, CT. When we arrived, they seated us in a booth in the back and the seats and table were both dirty. I also noticed that they have employed a lot of very young looking kids in the kitchen, and that day they looked even younger. I ordered the whisky river BBQ burger, with a side salad and my wife ordered the chicken caprese sandwich. My kids were with us, but they had already eaten at their grandmothers, so they just got some drinks and I asked for a tray of french fries. We waited almost a half an hour to get our food and our waitress never brought us the french fries for the kids to eat while we waited for our food. When she brought the food, (and the french fries), the chicken caprese did not have any fresh mozzarella or pesto aioli on it, just a lot of mayo looking aoli on both sides of the sandwich! The server did not inform us until she brought out the food, that they were out of fresh mozzarella and pesto, the two main ingredients to the chicken caprese salad. (We only four this out, because my wife noticed the sandwich did not have these ingredients and asked the server what is this?) It was also not our original server who brought the food, there is always someone else who brings us the food and there is never any consistency with your original server. We sent it back and said we didn't want that and maybe they could just make her a chicken salad instead? Now I am sitting there with my wife and my food and I will not eat it in front of her, that is rude. So I take the extra plate and give her some of my salad she can eat something while we wait. When the server came out she told us what had happened and did not even apologize for the mistake!!!!!! In about ten minutes, a young woman with a different shirt came out and gave her the salad and said they did not charge us for it!!! She ALSO did not introduce herself as the manager, nor did she apologize as well!!!!(That was almost the most terrible part of this story, but wait it gets better!) You would think any restaurant today would take inventory of all of their ingredients before they started serving food, and let all of the servers know this to warn the customer or tell them that the original ingredients are not available. This is done so the customer can decide if they still want that item, or choose a substitute ingredient or menu item altogether. That to me, would have been the professional way to handle this. I don't think this restaurant can handle that, when they have a lot of young kids running the establishment. There should always be a professional presence of an experienced manager on site at these restaurants. I had given about 1\3 of my salad to my wife and ate the rest and my burger. For the rest of the night I had FOOD POISONING, and I am still sick and going to the bathroom stuck in my bed hunched over from terrible gut pain and a slight fever of 100 degrees. I know that it must have been either e-coli or salmonella because it was 3-4 hours after I ate the salad and burger and i did not eat anything else for the whole entire day! This Red Robin since opening its doors in Enfield, CT has been packed constantly and now I see that the amount of people attending the restaurant has made it more dirty and the restaurant is not cleaning well, or using really good staff in the kitchen to assure that they do not pass bacteria onto the customers. IT is the LAST time I will ever go to this red robin, and the whole experience has soured me so much, that I doubt I will be visiting this national chain restaurant anywhere else in the US in the near future....

My family arrived at our local Red Robin we were quickly seated and handed menus. Then forgotten about. We watched multiple staff walk by us to help other tables. After waiting about 10 minutes I started a stop watch app on my phone. During the next 10 minute wait we watched another table seat, order drinks, receive drinks, and place a food order. At this time we caught the attention of a waiter. We asked to see the manager on duty. Keep in mind we still hade the stop watch on. It took 5 minutes for the manager to visit us. During this time a waitress took pity on us and took our drink order. The manager eventually came over we explained at that point we had hit the 20 minute mark and the 5 minute mark for his visit (the table next to use received their food during this time). To be honest the manager did not care. Made a pathetic excuse, said he was busy and left. No apology, no offer to expedite our order, or any type of compensation. He was simply indifferent to us. And he left us as soon as he could possibly escape. Our newly assigned waiter finally arrived. Brought 3 out of our 4 drinks and took our food order. The waiter did his best and apologized. He did take off one burger from the bill. The manager did not bother to come back and check on us or offer any apology. We usually visit Red Robin 1-2x per month. This our first bad experience. It was clear by the lack of communication between staff and the indifference of the manager that the issue is the manager. He clearly was not managing the...

About 5 years ago, my wife and I went into the Enfield location for dinner. We placed our order in a timely fashion and the wait staff was very friendly. However, that is where the good stuff stopped. About 30 minutes later I noticed 2 plates by the kitchen on the warming table( where they put the food until the server brings you your food). Another 30 minutes pass and we finally get our server to show up again at our table and we asked what was up with our order. She said she would go check and lo and behold, the food that has been under the warmer for the last 30 minutes was ours. When she brings over the order, I place my hand on the burger and it was cold. I informed our server and she told us,: Well, the plate was hot, so the food should be". After telling her we saw the food sitting under the warmer for 30 minutes and we no longer wanted the food, we wanted to just pay for our sodas and leave. The manager apologized and offered us a coupon for a future visit and I told them I will never come to this location again. Well, some things never change, we went back to that location on 2/10/21 and virtually the same thing happened. The place was basically empty due to the pandemic and we were in a hurry, but figured to give it a try again. Order taken early and then over 30 minutes to get food and when we did, burgers were warm and fries were cold.

Sorry for the long post but had to give a back story to explain...