Starbucks Coffee Company — Restaurant in Enfield

Every day I go to Starbucks and get a venti shaken espresso with a splash of heavy cream and cinnamon, pretty simple and I never have a problem with it. Today I go to Starbucks on Hazard ave where I mainly order from and notice there was a little bit of espresso at the bottom and the rest was filled with heavy cream. I shook it to see if it would help and it turned white. I went back in to explain and they said they would make a new one. I couldn’t believe it, they didn’t fill the cup all the way!! I didn’t ask for no ice or light ice, I just said there wasn’t a lot of espresso in this and it was mostly heavy cream. So now I paid almost $6 for a coffee that’s not even filled up? I’m so confused. Aren’t the lines on the cup so you can measure? I live in CT, work in MA and have been to multiple Starbucks between both states and always get the same drink and never has this happened. How can you charge someone for a venti and not fill it up? I got ripped off and I will never come back to this...

Witnessing on several accounts all of the difficult customers these baristas and supervisors deal with, I am impressed with how patient and polite they continue to be, even in those moments. I've never had a problem here myself other than needing my coffee fixed a bit, to which they are always receptive and helpful. Kudos to ALL of you who have had to deal with those entitled, rude, inconsiderate customers. It sucks to watch you all be treated the way you do by certain people. It's clear you're all doing your best, and it's sad that some people can't respect or even just be polite to you. I wish I could say SORRY on their behalf. Keep your heads up, it's clear you have a great team and a great system of doing things, there are just difficult days. Thanks...

I don't come to this location often however the few times that I have, the service has been hit or miss. I spend at least $20/visit and they always mess up at least one part of my order. This last visit, the ingredients of the sandwich I ordered, were just thrown into a bag. The coffee I ordered looks and tastes like coconut milk and sugar with onions. Not a typo. Starbucks is not a necessity for me, so I will not be wasting my funds or time on it...