Texas Roadhouse — Restaurant in Enid

Atmosphere is always great but tonight was either a bad night or just bad training by undertrained management.

Myself wife two kids. Order, everything was great up until almost everything came out back to back. So no time to enjoy apps entree etc. this is a minor point but I have to state the disorder here.

My food, 8oz sirloin and shrimp cooked medium. 22.99$ Somehow she heard well done. So they asked me if I’d like it remade, sure why not, they take my plate and tell me to leave the shrimp. So I start on my shrimp: the bring back the steak not the other side. No biggie I’m full anyways it took a long time to get remade I’ll reheat later.

Turns out somehow because it’s Wild West Wednesday or the server believes that because it’s Wild West Wednesday they have to charge itemized bills. Instead of what I ordered from the menu I need to pay 16.49 and two orders of shrimp at 3.99 each. Which is 24.47 in total. I notified her of the mistake. Already at this point I’m noticing a trend of issues. Weirdly she defended the fact they were overcharging me. Even had her floor manager fix the price after I asked my bill to match what I received and requested. The floor manager came then defended her for ringing me out correctly stating “it’s how she asked you originally about shrimp with your order, if you said 5 shrimp it would be the 22.99 price.” I told and pointed to the item at this point again showing him what I got. He apparently edited the price manually but that doesn’t solve the issue here. Being shocked I just paid the bill left my tip for the server because even though she seemed in on the issue doesn’t mean she didn’t work for the drama, then myself and my family left. Leaving the steak . At this point I’m 100% sure they are itemizing bills for people to gain an extra few bucks off every few meals. The issue I have is it’s almost like because they could justify the questions the server asked me about how I wanted my steak cooked with shrimp after the effort of pointing out the meal and giving all the info from the beginning that she could be in the right for trying to just itemize it so the price was higher. Because I may have gotten everything in those amounts but they cost differently on the bundle I asked for. Which is where I just lost all hope of getting my resolution. i asked the server about my little conspiracy and she even nodded with a smirk. Before getting the pricing fixed. It’s not much of a price hike but across a few hundred patrons a night it adds quite quickly. Most people state what they want like I did and expect it at the price and written type. Just because the server is told to do this type of itemized billing for Wild West Wednesdays doesn’t excuse or justify to change the price for your customers whatsoever. I’m making this review cause I’m genuinely concerned for the people of the town cause how many servers are doing this and who’s training them to charge more and worse who’s giving them the scripted excuses on why they’re supposed to do it that way?

Total bill near 100$ with tip. It’s not just about the dollars they tried to clearly justify charging me more. It’s the grand picture...

This review was a difficult one because we typically always enjoy eating at Texas Roadhouse. After 15 years of marriage I still enjoy sitting next to my beautiful wife rather than across from her. Call me old fashion. So after using the APP to get on the waiting list We were finally called in and shown to our table. To my surprise we were shown to a very small booth that definitely would not allow me to sit next to my wife. I explained that I would like to sit next to my wife and asked to sit in a larger booth near by and shown to the table. Shortly there after, The hostess , waiter , as well as the manager came to the table and told me that due to it only being my wife and I, we would need to sit at the smaller booth or go back to the waiting area and wait for another booth to become available. I was shocked to see what seemed like a the whole team show up at my table for 1 and even more appalled that i was asked to move . there were dirty tables waiting to be cleaned so why not just have the next party wait an extra min before seating them and just clean the table. Next when the food arrived my loaded fries were cold and looked as though they had been soaked in old grease and then added cheese and bacon on top just to sit under a warmer till my steak was ready. On top of this the waiter forgot my added onions and mushrooms. This wasn't so bad as my wife was gracious enough to split hers with me. When the waiter noticed he asked me if i would still like them brought out to me. I politely declined and explained we had enough to split and he insisted stating he needed to bring them because he had all ready added them to my bill. Unbelievable !! Why even ask me then. What a terrible beginning to our date night. This was our first time to this Texas Roadhouse. If it were not for the many other different locations that we've been to, we would not be going to another Texas Roadhouse. The steak was perfectly cooked. Though we miss the the dancing of the staff members normally found at Texas Roadhouse ,this restaurant doesn't do it and never has when asked about it. This experience was more like a fast food steak house in my...

Funny how all these reviews seems to say the same thing so you can tell the same person is writing it. Next time might want to be more creative with the so called positive reviews. I come thru often and have tried 3 different times and each time the waitress was good up until the food was brought then never seen again til the check was dropped on the table. Managers standing around talking to staff about personal things at the front when the rest of the staff is working so hard to stay on top of a very busy night. Had to wait over an hour for our food and then it wasn't even hot, it sat in the window for a good bit before it was brought to the table. The lack of help from the manager was beyond the definition of being lazy. I can't complain to much about the staff as they were working as hard as they could being packed. Help from the manager can go a long way. Several other customers were complaining and 2 tables ending up walking out. Tried to give the benefit of the doubt went back again busy staff busting their butt's off while a different lazy manager thought it was better to talk and cut up with some of the staff again causing a long wait to get our food. Again food not hot. Went again last night last and was not to busy. Staff was to busy talking among each other, waited a while just to order our food. Again warm food because the waitress was standing up front talking with the manager and hostess instead of tensing to her customers. That was the last time I will be back. Normally the service has been great considering they were so busy and needed the extra help that they could not get but this go around it sucked from start to finish. My company sends a lot of employees through there often and I will make sure this place is put on the do not eat list that...