Baskin-Robbins — Restaurant in Eugene

I wanted to give this some time, and have a chance to talk to the person who runs this store, before writing a review. Had this been handled differently I would have given a better review, and if they decide they want to fix the situation then I'll happily edit.

I went to this location for my birthday last week. The store was busy and the person before me had three small children who each got a kiddie scoop. Then he ordered two doubles for he and his wife. Once it was my turn I purchased a pre-packed quart and two hand-packed pints. I was charged over $23. I also left a tip because of the hand-packed pints. Once I arrived home I realized I had been overcharged. I drove back to the store, which is a 10-minute drive away, and told the person who took my order about it. When I asked for the manager he said he was the manager so I trusted him to fix the issue. He told me that I had paid for the two singles that the guy before me had ordered, and he gave me back $5.34. I suggested that for my trouble perhaps I could get a little extra ice-cream and the girl behind the counter asked me what I wanted. I asked for strawberry shortcake and she gave me a sample spoon with the usual sample size bite of ice-cream. Unbelievable.

Anyway, I realized that I was still being overcharged because it was actually almost $7 that I was overcharged, not the $5.34 I got back, but rather than argue with this "manager" I decided to go to the head person. I went in today to tell him what happened. When I asked he told me he ran the store. When I told him what happened he basically shrugged his shoulders and said that guy wouldn't be there for much longer. I figured he would give me the rest of my money, but he didn't. He then suggested that he would bring it up with his boss (except that he had just told me that he was the boss).

This is not about the money, it's about principle. When you're in customer service and this sort of thing happens, you make it up to the customer. That is what I was taught to do when I entered the workforce, and that is what I do to this day.

From now on I will drive out of my way to go to the Mohawk location in Springfield. Their customer service is much better and the franchise owner is nice...

I went to the Baskin Robbins on Division last night. As usual, these workers move very slowly. A long line was forming, yet they couldn’t be bothered to move any faster. Finally, the guy behind me made a comment about how the line was reaching outside. He was right. This is usually the case. The owner, a heavy, graying baby boomer, usually busies herself with unboxing ice cream, etc. She keeps her back turned to the customers, so her message is clear: don’t expect me to help you, no matter how long you’re in line. I’m not a people person, and I couldn’t be bothered. WOW!!! What a way to run a business. She told the guy that he “didn’t have to be rude.” He wasn’t being rude, he was right! She finally moved herself to the counter and helped me. The line got moving. I started going to the Baskin Robbins on Mohawk recently. It’s almost always empty, the workers are helpful and fast, and the owner doesn’t mind helping customers. Plus, there’s plenty of parking and their ice cream is slightly cheaper. It was late and I only live around the corner from Division Avenue, so I decided to go to the Santa Clara one. My bad. Hopefully, the owner will sell the business to someone who enjoys working with people or just stay home. Either way, they’re still slow, and I don’t see things changing anytime soon. I’ll just go to the Mohawk location...

This is one of our favorite ice cream places in town. We come here just for pistachio almond ice creams. Hubby n I take two scoops each all the time. But this July 31st 2017, I felt like I should never come back to this place. This day being "Celebrate 31" , we came here to load ourselves with pistachio almond scoops. Unfortunately the person who helped us [1691 Dalton] was so not experienced. He gave us such tiny scoops, he did not make an effort to scoop the ice cream from the container. We felt it was such a waste of money. I do not understand why aren't these people trained enough to keep the customers happy ? The old couple here must have earned so much name n fame with their service, but people like Mr. Dalton screw it up in few mins. This person is so not trained to serve the customers, also we felt like he was least bothered...