Poor lunch service. 1.5 hrs after, finally, taking our order, and there's still no food. The order had never even been put in. Paid for our drinks and left. Ate her a couple of years before and while it wasn't this bad, it wasn't great food either. Don't recommend at all.

In response to the business owners' response (quoted so that they don't weasel out and delete theirs) ... "I’m sorry you feel your experience didn’t quite meet expectations. However, considering we open at 11am and you and your party arrived at 12:15 and left at 12:30, I’m not understanding how you waited 1 1/2 hours. Also, the manager explained to you that it would be a few minutes before she could get back to you to take your order. She was able to get you and your table your drinks. When she came to take your order, you stated your were tired of waiting and were going to leave. She apologized and paid for your drinks!!!! We are a small business that pride ourselves on going out of our way to make our guests happy. You need to do better! "

You have no idea what you're talking about. We arrived just after the doors opened at 11 am. We were the 5th table seated; the only ones at the high-table near the stage until we left. We were able to get our drinks and order with the shorter waitress about 11:17. We waited AN HOUR until about 12:10 for our food (or even a wait-staff check on our drinks) when we had to go up to the bar and get the white-haired waitress' attention to see when we might expect to be served. She must have checked to see that the order was, indeed as we suspected but you confirmed it in your response, not been even entered yet. So, she must have entered it at your 12:15. THAT is where you're getting your "your party arrived at 12:15". We waited another 15 minutes or so to even get a response from THAT waitress about what to expect. Nothing. We weren't going to wait. We went up to notify them, again having to get someone's attention at the bar, and offered to pay for our drinks which she refused. SHE REFUSED. At least she had the customer service morals to know that it was the waitstaff (not really her, though) that was in error and did a small thing for poorly treated patrons. That's the timeline.

As for you, "owner", get your house in order. Judging from the other reviews just from today after mine it's clear your business was in disarray and your manager, and you as the sole person responsible at the end of the day should "need to do better". You were either fed poor/incomplete information, being lied to by your manager/staff, or just have no clue what you're doing. You get to pick.

Amazing how a restaurant owner chooses to admonish a patron of their business without knowing the actual facts as the first thing they do. Here's how you should have handled it, just in case, you know, you want to act like a professional and an adult ...

"Thank you for your review. We are concerned about the reported problems you had and wish your experience was better. Please reach out to us so that we may discuss what happened to make our service live up to our expectations in the future."