Came here with my family one afternoon we traveled from out of town, we had been here once before years ago and it was great. The place looked old and run down, it felt stuffy as if there was no ventilation (I also overheard staff complaining among each other about it and opening doors for relief) and the area we were seated was small and overcrowded. We placed our orders and waited a long while for our food although we did get an appetizer as well (sampler platter, same one we ordered years ago with a HUGE decline in quality). We finally got our food and the waitress asked if I wanted a side that was supposed to come with the sandwich..I said yes, she says "I'll be right back with that"..and never returned. The fries on all the meals were undercooked, food was very bland, and my supposed to be but already not so hot sandwich got very cold to the point the cheese rehardened. My fiance ate his full meal and had to make eyes at a passing manager after waiting about 15 minutes after finishing his food for even that. The manager must have told the waitress to acknowledge the table because about 30 seconds later she prances up and asks how things are, I told her my food was cold and she forgot the side. She says "oh you wanted that? And offers to microwave my food. I said no thank you I'd like to send it back. No apology was ever given for the mistake nor did she seem apologetic in any way. I asked for my meal to be removed from the bill and I guess they need manager approval to do that and I overheard her in the back saying "she changed her mind and doesn't want it now" lol like wow at least tell the truth that you forgot a simple item and you saying you'd be right back with it is why I decided to even wait to eat. Sadly, this place is not what it used to be, I wouldn't recommend trying it and we definitely will not be returning. Much better options in the surrounding area.