Piedmont Prompt Care of Evans — Local services in Evans

I presented to the clinic with a fever greater than 100, nausea, decreased appetite, headache and chills. The doctor immediately thought it was the flu, but once the swab came back negative started grasping for straws. She ended up saying that I had wax buildup in my left ear and that may be keeping her from seeing an ear infection. "Don't ear infections usually present with ear pain", I asked, having taken an anatomy and pathology class in a doctoral level program. She proceeded to tell me that I did have pain. I said I didn't, she said I did. Grasping at straws because she had no idea. Instead of running other tests to confirm a different diagnosis, she had the nurse irrigate my ear (talking to other nurses this is highly contraindicated for ear infections). The nurse didn't get all of the air out of the syringe when irrigating and blasted my middle ear with an air bubble (that hurts if you have never had it happen). After I had the Mississippi River flushed through my ear she took another look and said, " Oh yes it's red it must be infected". I was thinking, "Yes, it's red because you just had your nurse irritate it like crazy". Anyway, she diagnosed me with a middle ear infection (with no ear pain or dizziness) gave me a shot, prescribed antibiotics, and sent me on my way. After I got home and took my medicines my fever went up and I started having diarrhea and vomiting. Turns out it was a simple stomach virus that a quick blood test could have diagnosed. I believe the hippocratic oath says something about doing no harm. Well, not only did they not do me any good, I paid them to do harm. My ear has now been bleeding from the inside for the last 12 hours, my hearing is slightly decreased (hope that gets better), and they get a check from the insurance company. There may be good doctors there, but the female doctor with the accent ( European) is, in my mind, incompetent for not taking the time to get an accurate diagnosis instead of guessing and harming the patient worse in the process. I realize this is a lengthy review and may never get read, but I hope it helps someone...

I was recently treated at University Prompt Care twice within one week with an incorrect diagnosis. The first visit I was told I had a viral infection that did not need an antibiotic. Within 2-3 days I was obviously much worse. I revisited Prompt Care on a Thursday (this was my 2nd visit within a week) and was weak, gaging, couldn't swallow, ears were hurting, and was coughing so violently that I couldn't control hold my bladder. I was concerned that I had gotten worse within a short period of time (and I was suppose to pick up my grandson for the weekend). I was told by Dr. Mujadzic that I shouldn't pick up my grandson because he could get what I had AND I was given a prescription for a nasal spray, some cough syrup, and a note stating that I could go back to work the next day! By Monday I was much worse and had to leave work early because I couldn't stop choking and coughing. I made an emergency appt with my Primary Care Physician for Tuesday morning. I showed him what I was given and he immediately informed me that I was NEVER going to get better with the meds that I was prescribed. I needed an antibiotic AND to stay home. He even questioned why I was given Priolosec (I wasn't having reflux because there wasn't anything draining) and Promethazine-DM (now I know why I kept falling asleep at work). I'm glad I didn't make a 3rd visit to Prompt Care. This center has always been my go to place for years, but this time they failed me miserably.

To the owner- I was seen at the facility on Belair Rd...

The one star is for the courteous front desk and med tech/cna staff. Zero stars are for the dismissive, neglectful nurse practitioner Virginia M. Tucker (NPI:1679040240) with the sloppy, unprofessional appearance. I came in with a sinus infection including chills, and white bumps on my tongue. She continued to claim she sees no sign of infections. She continued to push allergy medication on me in spite of having trialled it without any relief and zero prior history of allergies. Any of my questions were met with push back and she made it clear she did not intend to listen. She told me flonase would not work after one dose and completely ignored me when I responded that I had been using it consistently for weeks. After waiting for check out papers, I finally decided to leave only to find my papers pinned to the outside door frame with no one else around. People clearly come to these kinds of clinics when the ER is inappropriate and primary care is not currently an option. If you don't want to be bothered with patients, then you should get out of this profession. Come here only if you want to waste your time and still have to go elsewhere to hopefully find a professional that will actually listen to...