Pinto Thai Evanston — Restaurant in Evanston Township

Today is Sunday, September 1, 2024 at 4:45 pm. My husband and I came to Evanston looking for a good Thai restaurant and found Pinto Thai. We walked in and asked the person behind the counter for a menu and she just handed it to me with no acknowledgement... just as when we first walked in... no acknowledgement. I took the menu and placed it on the table and we walked out. I decided to go back in the restaurant to let her know that I didn't feel welcomed and that's the reason why we didn't stay. Her response was "I'm the only person here and have a lot to do" and she walked away. Didn't apologize or asked how she can help us. There was (1) person in the restaurant...ONE! I thought to myself, how can you be too busy to welcome someone who walked in your restaurant ready to spend money??? You are serving (1) person that is alreadysittingand eating!! I will never step foot in your restaurant again!! My husband and I went to Yasotorn Thai Cuisine on Dempster Street and had a fabulous dinner on their rooftop! ...

I wish I could give this place 0 stars. I ordered chicken on the side since my wife is vegetarian. If I had been hungry, I would have ordered a separate dish, but I wasn’t hungry and I figured they would give me little chicken on the side. As I asked for chicken in a separate container and vegetables as the main component. According to them, they were unable to provide me with chicken in a separate container and cooked noodles with all vegetables. I paid extra for chicken which they didn't return due to it was already charged on my credit card. The food was so spicy that regardless of how much we tried, we were unable to eat it, although we requested medium spicy. I wonder if it was intentionally prepared like that. Second time I've had a horrible experience at this place. It is the little unpleasant things this restaurant does in terms of...

My coworkers and I order delivery from here regularly. A year ago, I would've given this place 5 stars. Lately, they have been dropping the ball on spice, and that is disappointing for a group of customers who enjoy spiciness on everything. I ordered a spicy pad see eiw, but unlike previous orders, this one had zero spice. I noticed that a cup of chili paste had been included in our bag, presumably to add the spice myself, but it definitely didn't taste the same. Tonight, we ordered 3 chicken soups (all spicy) but they had zero spicy levels. There's definitely something wrong because last time, we ordered medium spice, and it still had a kick to it. I really hope this restaurant fixes this consistency problem because I would hate to have to find a new go-to Thai place for me and...