Starbucks — Restaurant in Evanston Township

I usually have a wonderful experience at this Starbucks location. My visit today 10/11/25 was subpar. I ordered through the driver thru per usual and realized the digital menu was blacked out. I attempted to notify the employee taking my order but she cut me off and stated “ it’s blank because you haven’t placed an order yet.” I shared that at many other locations the screen is always bright with Starbucks menus options. After I ordered a tall pecan hot late the menu screen was still blacked out. During this interaction the employee’s tone wasn’t friendly or inviting so I asked if everything was okay and if she was having a good day. Once i drove around to the window my order wasn’t ready and in fact the employee heard my order wrong. She brought an ice pecan late. I then needed to wait again, i want to note that I paid through the app and provided my name , however my drink did not have the company signature customers name written or a smiley face, the actual drink wasn’t even checked off. While the employee apologized for my wait and that this Starbucks location had recently fixed the menus screen. The entire experience left me uncomfortable and i wasn’t even offered a customer forgiveness gift card or anything for...

My teen ordered 2 mocha cookie crumble frapuchinos one was white mocha and the other was a regular mocha. The barista at the 1pm shift was really rude and gave my daugher a White mocha frapuchino and when my daughter said this was not what she ordered and if she would mind fixing it she got mad and told her that the problem was how she had orderd it and thats why she had charged extra and proceeded to say it was not her problem and she wouldn't remake the drink. Later we realized we got scamed because the frapuchino didn't even have White mocha in it. It was a plain old coffee frapuchino. My daugher is really upset and so am I. We feel very dicrimitanted against because of our latina skin tone if we had been white she would have remade it with no problem. Very disapointed in...

Absolutely awful experience, and I rarely write a one star review. Super slow service with people all the way to the back of the area. The worker at the register was wearing a baseball cap on backwards and nonchalantly waited on customers with no sense of urgency. The other worker who was perhaps doing something in the back had to be called up to the front for help. Even then they took forever. I actually left the line and did some shopping inside target, and came back. The line was just as long as it was the first time. I won’t come back here to grab a sandwich or coffee again. Bad experience when you wait in line for 20 minutes and...