Burger King — Restaurant in Fairfield

Continued false advertising, verify before you pay, then make sure you actually got what you ordered before leaving. A month ago I was in for breakfast and got a coffee and small frappe, which were being advertised as $1 each on the screens behind the counter, and it's been an ongoing BK deal that I seek out regularly in different areas. I was told the price had changed, but the menu hadn't been updated. So I paid full price, about $5 instead of 2. This morning, the menu was still not changed, so I asked for the advertised price when my meal was rang up as being far more expensive than I had calculated. The staff was very sweet and understanding, but the owner was a tool. It looks like he's running a straight scam; lure people in with official Burger King sales/deals, advertise those deals on the menu, then charge full price and hope no one raises a stink. Otherwise I think he'd change his menus to match HIS higher prices. Super shady, maybe illegal? He finally caved after I politely asked for the advertised price several times. Drove away before realizing they botched my order too. I like Burger King but this place is shameful. I feel sorry for the people...

Tl;dr you’ll get your food but you’ll have to ask for basically everything else (bathroom, napkins, batteries in the chirping smoke detector).

—

Burger King is typically my roadtrip go-to so experiencing friction alongside other travelers wasn’t what I had in mind for today.

The bathroom was for customers only, which is to be expected, but the sign on the bathroom door and counter need to not only match but be clarified. Yes, the bathroom is for customers only but after ordering, you will need to request an employee buzz you in. According to someone else, a man stood there for ten minutes waiting to be let in.

There was one employee running both the drive-thru and front counter at 1 PM on a Saturday. She was apologetic but from a management standpoint, that shouldn’t happen to begin with.

The self-service area was empty so forget napkins, ketchup, and the Freestyle Coke machine.

There were carts and bags of non-BK trash next to the dumpster so one can only assume that these changes are likely a result of homeless individuals being in or around...

Quick service. Food was hot and fresh. Order was placed online using an app. Arrived at the stated pick up time and food was ready. Service was excellent at this time. The rating I am giving is because at this particular store there is always a lack of items to order on the app or online. Most often the option is not available therefore, no food can be order nor an offer can be taken if you are online user/customer. If this location is not ready or not supporting technology it should be stated and or removed from the location options from the start up of the BK app. May be corporate can see this message and take action about it. Remember if the customer is not served then there will be no business for the owner (s). I know this is just one location that might be privately own but, the BK name is being affected...