Little Caesars Pizza — Restaurant in Fairfield

Friday night after the big ice and snow stormI came in right before close (I know I know . I swear I didn't know what time they closed that night I felt bad) the crew that was in there was so sweet and apologetic when they only had one sausage pizza left. I bought it told them I understood and bought one of the last wings and crazy bread left. My husband had dropped me off there to run get our Chinese and my grandmother's burger king ( which he couldn't get because we forgot to check closing times that night we were over tired and stupid that evening) and even though they were closed let me stay inside the store to wait on him to pick me . I mean he was just across the street but that was really sweet and the two that took care of me were so kind I wish I knew their names to call the store to compliment them to the gm . I work in fast food I understand how bad you want to go home after a long day and I especially understand how few and far between good comment calls are so if you are the gm and are reading this the tall young gentleman with the black nail polish and the young lady with glasses and I believe brown and rainbow ish hair ,she also had a few crystal necklaces on ,were really helpful and friendly and told me under no circumstances should I want outside with as cold as it was even though it wouldn't have been more than five minutes. I believe they should receive some sort of something for that. Don't worry I tipped as much as could still I wish I knew their names and the store had a recognition board I could...

Terrible horrible customer service! I ordered an old world fanceroni pepperoni, website shows and describes this as edge to edge pepperoni with a caramelized crust! Took my pizza in because mine was reg ol hand tossed! The manager proceeds to tell me that my pizza and the one on the website are the same crust and that it looks differ because “it’s a picture” Clearly it’s not the same crust! I read the description to him. When he heard “caramelized” he states they don’t have a caramel drizzle for crust! He’s been there for 7 yrs and he knows what he is talking about! When I tried to tell him that’s not what it means he kicked me out and then refused to make the pizza that he offered to do. I never raised my voice or came off irate… I was simply trying to explain the difference in the crust! If nothing else, I hope corporate or a district manager can educate this manager and staff on this certain crust that’s advertised!!! He’s running a whole store and thinks that caramelized means putting caramel topping on something! No sir…when it comes to cooking that is NOT...

Want to be made to feel like it's your fault for receiving a messed up pizza order? This is your place. Manager grilled me looking for reasons to not provide a refund including:

"Why didn't you call?" I did.. They don't have voice mail setup and no one answered.

"Why didn't you return the order last night before close?".. Past 9pm after three attempted calls and I'm not driving while trying to put kids to bed.

I'm eventually told that it's "past the time frame to provide a refund". I picked up the order at 8 pm and came back to the store at 3:30 pm the following day.. They open at 11. Less than 24 hours since the order was placed and I'm told they can't refund.

I was eventually refunded after a lot of unnecessary back and forth..

Accidents happen. I'm not upset about the order that got messed up.. I'm upset about the treatment I received simply for looking...