Round Table Pizza — Restaurant in Fairfield

Disgusting people, Disgusting service, Disgusting food. Let me emphasize that I don't have high expectations of venues in Fairfield, but this cesspool they call a pizza restaurant really got my attention. My order was the simplest order anyone can make: A personal sized pepperoni pizza to go. I ordered the Pizza, and paid for it. After over 15 minutes of waiting (the restaurant was not busy and empty not surprisingly) I asked about my Pizza. They couldn't find it so they decide to actually make it. Another 20 minutes passes and people are just going in and out of the kitchen socializing, I ask again about the pizza. It turns out it had been sitting there for over 15 minutes after the second time it was ordered.

So the manager decides to make an appearance (a tattoo ridden smart ass jerk) and starts an "investigation" - not to find out why a customer has to wait 35 minutes for a crappy pizza- but as to whether or not the lone pizza is really mine! (the lone person waiting for the last 35 minutes for a little pizza). ARE YOU F- KIDDING ME??

He wont give me the cold pizza until I show him my receipt. "Here you go, my receipt from 36 minutes ago". With some "clever reasoning", he decides the cold pizza is mine and finally hands it over.

And now for the prize! The round table personal sized pizza I was waiting for. It was so cold, tasteless, gross and greasy that I couldn't eat it. Threw it in the garbage and went to the Chinese place across the parking lot which had my meal ready in 5 minutes. $13 of my money and 35 minutes of my time wasted on inedible crap. Avoid - I am also certain there are major hygiene issues in this pig sty which could make...

I came for the lunch buffet. When I paid they gave me two plates, both of which had some kind of residue on them. I could scratch it and see where my fingernails broke through the gunk. Lovely.

On the buffet side of the restaurant, there were four or five open tables and every one of them was filthy, either with plates still on them on with the plates cleared but with food residue and toppings still on the table. Not seeing an employee who appeared to be bussing any tables, I cleared a table for myself.

For the food itself the buffet was empty except for two partial pizzas. So I got a couple slices of each and sat down. One was mushroom and olive, the other a combo. They honestly were not bad for buffet pizza. I finished them up and got up for another plate. Apparently someone had put out some cheesesticks while I was eating. So I got a couple and took the last remaining two slices of pizza on the pizza buffet and went back to my seat.

At this point I'm now sitting down with my partial plate and have to say that this is the only time I've ever considered asking for a refund for food. $10.95 for a buffet and a drink, and they have almost nothing available. And on top of it all, they ask for tips both on your credit card receipt, and on the TIPS jar by the register.

Good: the pizza that was available to me tasted pretty good.

Bad: literally every other part of the experience, from walking in the door to walking...

10/28/23 Order pizzas online at 453pm, a slow time,  and asked for heavy sauce for both pizzas. Order number #5012.  There were 5 or 6 staff talking in a group and who knows how hard they were working but probably not working at all.  My wife grabs the pizzas and they were done on time and hot.  Get home and for the 9 out of 10 time there was hardly any sauce at all. I mean no sauce. I worked at pizza spots before and I know. I ask my wife what was the staff doing when you went in. She said everyone was talking in a group. I call an hour later to complain and I am left on hold for 15 minutes and just said hello before being put on hold. I call back after I gave then 15 to answer it and guy wants to put me on hold again. I said I've been onhold 15 min already. I let him know that the staff there needs to help you answer the phones and maybe if they would stop talking in the back they might get the heavy sauce Order right for once.  People have to eat this pizza you know. This isn't little Cesar's prices either. I'm not one to complain much but I have had enough of this place now. Also dirty when I eat in with no bussing or cleaning to speak of. Just look at fork holder. Anyway now considering eating at Waterman because I can't take this ineptitude...