Sophie's Pizza Bar — Restaurant in Fairfield

Speaking from the experience of 3 restaurant owners who came to enjoy a nightcap after an excellent meal in a neighboring establishment, it pains me to write a negative review- however I am compelled. It should be noted that there is an expectation of professionalism and courtesy in this industry that was blatantly lacking this evening when the bartender decided to take away 1/2 full glasses of wine and digestive drinks and proceeded to wipe down the bar top in front of us and ask us if we wanted any take away cups. Albeit there was an obvious sense of urgency from both the bartender and her supervisor/ manager to close at 10 pm, a genuinely pleasant and courteous manager supervising would not have allowed this rudeness from a specific bartender named Pria. Let alone once we “got the hint”, we gathered ourselves to leave and informed the young bearded manager of the inconsiderate attitude of his staff. His response was solely “ok” and only minutes later did the bartender had the nerve to drive in the parking lot at a dangerous speed gunning the engine of her little SUV very close to us. It is quite a shame and disappointing that staff members of a newly owned and operated pizza bar represent this establishment in such a way. It was not our first time here, actually have liked to dine and wine here previously since they opened- but will decline any further invites and not recommend until ownership makes adjustments- because sadly our employees represent us owners … many who have a vested interest and dedication to superior service and quality. Hopefully there will be swift action to eradicate negative impacts, correcting attitudes and encouraging employees to respect patronage of customers - it’s hard enough to stay afloat as it is in...

We recently visited Sophie's for a birthday celebration, having had a wonderful lunch experience there in January. Unfortunately, this visit fell short of our expectations.

Service Issues:

Upon arrival, the waitress seemed dismissive and unaccommodating when a drink order wasn't available. While we understand it was a busy Friday night, a smile would have been appreciated.

We were surprised to learn bread wasn't included with dinner, especially at an Italian restaurant.

When requesting a dessert menu to celebrate the birthday we mentioned in the reservation, the waitress appeared annoyed and reluctant.

Food:

The overall quality of the food was decent, but the lobster ravioli lacked the advertised lobster, only containing cheese and a small side tail. As a side note, the chocolate lava cake was the best thing we had tasted all evening!

Overall, the service significantly detracted from our experience. While we appreciate the challenges of a busy night, the waitress's inattentiveness and negative demeanor created an unwelcome atmosphere. This was especially disappointing considering our initial positive experience and the birthday occasion. We left Sophie's disappointed and certainly wouldn't recommend it to anyone for dinner service.

PS: We appreciate the wonderful lunch experience we...

We decided to host a going away party for a coworker here. We are a normal group of people, not causing any type of disturbance, enjoying our cocktails. Then around 8pm the manager comes over to myself and two of my black coworkers and tells my black coworker that they needed to leave. We asked why- we weren't being loud. We were near the bar having a normal conversation. The manager responds, "We don't want your type here- looking directly at my darker black coworker." We refuse to leave. Then the manager says to me (I am white), "now I'll have to kick you out too." I said "please call the police as this is a violation of our rights and we didn't do anything wrong." And proceeds to call the police on my black coworkers. They were clearly racially profiled and escorted out by police. I'm just so angry and disappointed in the conduct of the restaurant owners and management at this establishment. My coworkers then went nearby to the other restaurant (the Sinclair) owned by the same people and AGAIN were racially profiled and asked to leave. None of my coworkers will ever go here again and we will tell everyone including the Department of Justice what happened that night. This is totally unacceptable and utterly embarrassing, nevermind illegal. Do not go here....