Wendy's — Restaurant in Fairview Heights

I was just here not even 2 hours ago and it's wednesday, June 18th. I came here for two frosties and to use my two coupons on my phone. I was trying to figure out if I can use two coupons in the store / drive through because Burger King doesn't allow you to do that with mobile coupons. I'm paying for my food and I can't really hear what the woman was trying to tell me and it was a young black lady that was probably like 19 years old and hated being there. She told me that it was 5.29 and I didn't hear her properly so I gave her $5.25 and she says that I need to give her four cents and I heard her say something about 20 and I misheard her so she started to get an attitude with me slightly instead of speaking more clearly. So I gave her another nickel to complete the transaction and I told her I didn't want the penny but she gives me a penny anyway. She brings me back my frosties and they're halfway full. I asked for a chocolate Frosty and an Oreo brownie Frosty and the Oreo Frosty was supposed to be chocolate and not vanilla and she didn't give me brownie batter chocolate sauce in it like it was supposed to. I paid 5.29 for a frosty that wasn't even full. Fix your guys's store and who you hire. This is ridiculous. You hire people who just toss food on the counter up front. I'm not trying to be that kind of person but I worked in fast food for quite some time and I know you're not supposed to slap a bag on the counter with ice cream next to it and say here you go and walk away. Not to mention over stuffing my bag with napkins. All I got was a medium fry so why do I need so many napkins? Thank you for coming to my Ted talk, Wendy's in...

Went thru the drive thru in 7-10-23 at 6:30 pm. 4 cars in front of me. They processed their orders and had me at the window very quickly. My order was hot, fresh and correct. As a bonus, the sweet window worker was very polite!! This is almost unheard of these days at a drive through….Great Job Wendys of Fairveiw!! Keep up the good work.

Update 5/27/24 My wife and I went to the Fairveiw Hgts Wendys today for lunch. On arrival, we found the doors locked. We could see people inside the dining room eating. So we gently knocked on the door. A guest got up and let us in. We walked over to the counter and tried to order. All the workers, (both of them) were at the drive thru window. When one of them noticed us standing at the counter, she yell'd out "who let these people in the building???? Apparently when they are short staffed, they just lock out the customers.... No note on the door at all. The worker told me "it will be a while before I can take your order. I told her it was not a problem. Then the manager yell'ed out "what you see is what you get!" I know it was a Holiday, and some stores are short staffed. There are also proper ways to deal with it! They did not handle anything in a proper manner. We drove across the street to Chick filet. They were very busy, but properly staffed. We were seated and eating with in 5 minutes. Dave must be Rollin over in his Grave!!

Thank you Chick Filet!!!

Just another restaurant in Fairview Hgts. That I will never...

We walked in tonight and the lady behind the counter looked at us, put on gloves and walked to the bathroom. We stood there staring at everyone behind the counter for quite awhile. One of the fry cooks looked at us for probably the 10th time and told his manager we were there. She asked where the girl went. He told her to the bathroom. The manager made him go get her. When she got back up to the counter she just looked at us and didn't say anything. After we got our food 2 of the 3 buns we're cold. My daughter ordered a taco salad. She got lettuce, chili and 7 pieces of shredded cheese. My husband too kit back up there and asked what it was. The manager said we should have received a bag of chips, sour cream and salsa with it. We didn't. She gave him the items we were missing and he came back to the table. At this point the Hubs is beyond livid. My daughter looked at us and then to her "food" and was going to try to eat it. My husband stopped her and asked if she wanted something else. She Sid yes so we went back up to an empty counter. We stood there again till the same fry cook told the manager there was someone at the counter. The drive through worker then came over and said "What you want"? At this point I've decided we would never be going back there again. My kiddos accidently threw the receipts away with the trash. Needless to say one of our favorite places has become one we now will...