The Belmont Club — Restaurant in Fall River

Date of Incident: October 26 2025 Time of Incident: Approximately 10:50 PM Location: The Bar Area

We are long-time, loyal patrons of your establishment and have spent a significant amount of money here over the years. We are writing to formally complain about a shocking and unacceptable incident that occurred during our visit on October 26th 2025. My husband and I were seated enjoying a date night when two women seated at the bar, who appeared visibly intoxicated, began attempting to flirt with my husband. When he politely ignored their advances, they proceeded to make mocking facial expressions toward me, which we also chose to ignore.

Escalation of Incident and Employee Misconduct:

The situation escalated when I spoke quietly to my husband. At this point, one of the women at the bar—a woman with a ponytail who was clearly not working but was drinking—yelled out and became aggressive and confrontational. She claimed to be a bartender at your establishment and demanded that we leave. This off-duty employee then began yelling at my husband and me, making several nasty, disrespectful, and distasteful comments. Her demeanor was highly unprofessional and demonstrated a complete lack of control, acting as though she owned the location.

Failure of On-Duty Staff:

The incident was compounded by the failure of the on-duty bartender to handle the situation appropriately. Despite the off-duty employee being the one who initiated the confrontation and yelled disrespectful comments, the working bartender ultimately sided with her, ordering us to leave. This occurred despite the fact that we are frequent, loyal, and paying customers.

Requested Action:

This is a terrible reflection on your business. Employees, whether on or off-duty, should not be allowed to act aggressively, confront customers, or appear intoxicated in your establishment. We recorded the entire interaction and have the following demands: Review of Footage: The security footage from approximately 10:50 PM on October 26th 2025 should be immediately reviewed to verify the facts of this confrontation. Termination: The off-duty employee who initiated the confrontation and behaved in an aggressive, hostile manner should be immediately terminated and banned from the premises. Her behavior is a severe liability and a poor representation of your brand. Retraining: The on-duty bartender needs to be retrained on proper conflict resolution, customer service, and the appropriate handling of intoxicated and aggressive individuals (especially off-duty staff) to ensure loyal customers are not wrongly penalized. We were loyal customers who were willing to spend thousands more at your business. Due to the rude, aggressive, and unprofessional behavior of your staff, we will not be returning. We expect a prompt response regarding the actions you will take to address this...

Came in for a drink with a friend and didn't drive so I usually leave my license in my car with my registration. The bartender mind you looked all of 23 would not serve me because I didn't have it with me. As she laughed and said sorry and mumbled something. I'm a 55 year old woman who clearly is an adult and old enough to drink. Needless to say I was aggrevated and went somewhere else. We are great tipers so that was her bad. It is a small place and only had a few people there which I'm sure the business could have used the revenue. I really think it was one of those circumstances that she could of used common sense unless she was on camera but it's not that kind of place. It is what it is don't bother unless you bring...

There’s so much to say about The Belmont. From the vibes, to the drinks, to the staff, it’s all top tier. From the doormen to the bartenders, you’re well taken care of. Right when you walk in someone’s greeting you. There aren’t any other bars like this in the area. Karaoke on Wednesdays, some days with live music and holiday parties.

Perfect place to have a drink, watch your teams, listen to music or catch up with friends. Lucky for you, you have the best bartenders in the city making your drinks too, whether that be Brittany, Juliet, Sakai or Myles. Such amazing personalities and love them all like family. It’s genuinely always a good time. I’ve honestly become a “regular” but there isn’t anything regular about...