Jimmy John's — Restaurant in Farmers Branch

I literally just walked out of this store and the manager is VERY rude. I walked in, I didn't get greeted. I went to ask him a question and he huffed and puffed making it very clear he didn't want to speak with me or help me. I walked out the store without buying anything (which I intended on doing before I left). Place is nice and clean and the Manger rude and dirty acting. Simple. Soon as he saw I was black his whole body language changed and he was rude from start to finish with me. He makes this company look bad with his rude attitude. This isn't the first time he has done this with African American customers. I understand if a person has had bad experiences with black people but don't take what other people have done to you and take that out on everyone dude. I'm a hard working man I spend a lot of money at this food chain. To walk in and immediately feel like im not wanted or that I'm irritating you just by being in your workspace trying to buy food and ask a question is flat out wrong. This man needs to be replaced or he will slowly but surely ruin your sales at this location. HE DOES NOT LIKE BLACK PEOPLE. And he's not afraid to show it on his face when you walk in. I got the most unfriendly look I've ever gotten walking into this store. Not the young man at the cash register, THE MANAGER. I will neve return and I will be posting on social media and tell all my friends about...

The store employee was very rude from the moment I stepped foot in the store. The store was empty when I got there and he was sitting at the booth where customers sit on an iPad. He asked if I had on online order or would be placing one. I told him I was placing an order and he took a deep sigh and slammed the iPad on the counter. He went to the register with an attitude and asked for my order. Upon completing my order he went to the counter to begin preparing the food. While trying to pay I then told him he never gave me a chance to enter my phone number for my rewards. This really made him upset. He tore the receipt with the order on it down off of the clip and proceeded to redo the whole order at the register and then gave me an opportunity to put my phone number in and pay. While waiting for the sandwiches to be prepared I noticed I had rewards I could have used but he never bothered to see if I wanted to use it. It was a $5 off of $20 but he failed to even ask if I wanted to use it. Seeing he was so angry I didn’t even bother and took my food and left. I understand people have rough days but there was no reason to be upset with me. I didn’t make him apply for that job and there is no need to take his frustrations out on me. If I wouldn’t have been so hungry I would have just taken my business elsewhere....

I left a review for a bad experience at a Jimmy John’s near my house recently with the exact same scenario as what just happened to me. This time the exact opposite happened, and I wanted to pay it forward and let you know how amazing the store is! When I walked in Empress, the manager, was training someone and she was very pleasant and communicative the entire time, letting me know that it would be just a few moments until my pick up order was ready to go. Even though she was in the middle of training a new employee, I still only had to wait a couple minutes and she even apologize for the wait which wasn’t long at all. As I waited, I heard her interacting with other customers and even training the new employee, and you can tell that she pays attention to the details and the customer experience. My sandwich was phenomenal and exactly how I ordered it online. This was not the experience that I had at the last Jimmy John’s (although that experience is uncommon at JJ). I will be back to this location...