Cold Stone Creamery — Restaurant in Fayetteville

Very disappointing cake experience, even more disappointing customer service! I ordered a small rectangle cake (serves up to 25) and got a small round cake (serves up to 8), my husband picked it up and he told them that wasn't what I ordered, they did not care & said that's what we have, he told them that I would be calling them. When he called me and told me, I thought he meant they gave us the big round and I wasn't going to argue over that because it serves up to 14 & I had 12 coming, but when he got home with the little cake, I was upset & called, the girl that answered said oh yeah we were expecting your call & giggled, she did not care at all about the mix up & just said a new employee took the order and offered no solutions or even cared about it nor cared that the tiny cake would not be enough for our party. I sent an email to Corporate about it, Michael that has the franchise in Fayetteville reached out to me on 7/22/25, he seemed to care, told me it would be refunded and would send us coupons and would talk to his employees. I messaged him 7/31 and told him that the purchase had not been refunded yet, they were on vacation & said he would look into when they got back. He messaged me on 8/5 and said that he confirmed the charge was voided and as such would have never been charged and if I felt like it was processed, could I send him a screenshot of where it came out and last 4 digits of card used, I sent this to him within minutes of his message showing proof, he did not respond back. I messaged him again on 8/12 following up with no reponse back. To date (8/24), I have still not recieved a refund (and never got coupons but didn't really care about that). I waited to do this review because I thought they were going to do the right thing, but I guess not. We used to go there often for ice cream, this was the first time we had gotten one of their cakes, it wasn't that great FYI, but we will never go back there...

The usual story of a bad review. Usually LOVE cold stone, but this irksome experience made me want to scream into the ether, so that’s why I am here. Not a big deal on the cosmic scale. Usually go to Cold Stone 2 or 3 times a year as a special treat cause it is a bit more expensive than our usual budget allows. We get an “everyone” size (family size-ish) so that it lasts a while. That usually gets more than a normal size ice cream amount of toppings, but the person put even less than the regular “like it” or whatever one person size amount in. When I asked for more of the same topping (saying I would pay for it, since I assumed there was something I was missing), the worker put in about a half an Oreo more in, and also only mixed it into only one half of the ice cream since they were already packing up the other half into the container. The person didn’t seem to be in a bad mood, they just didn’t really seem to care. Since they were the only one there, and nobody I could double check my order with, we paid and left. Basically paid $20 for plain ice cream with a couple shards of oreo and cookie dough. Will probably go back in a few months, but man, totally ruined this normally special treat we allow ourselves. Anywho, since most likely nobody will read this and the company probably couldn’t care less about one bad review, I think my screaming into the ether objective has been accomplished. Enjoy your cold stone, and hope it is as awesome as cold...

Usually I go into this place and they have really good service and ice cream but today whoever this guy that was working was very rude and then lied in my face after I told him that he missed an ingredient in my ice cream mix. I ordered straight off the menu with the exception of pecans the strawberry blonde mix and he forgets to put the Graham crackers in the mixture and I tell him and he cuts me off and says he did when I'm looking right at him knowing he didn't. But me being nice I go ahead and pay for it and he even over charges for it. He needs to go find another job, because customer service isn't for Him. There was no one there but one other couple and he couldn't even get...