Firehouse Subs Fayetteville West — Restaurant in Fayetteville

They're good, good value for the money, nice big portions. I hate saying this, but honestly for the price, maybe consider going to Jimmy John's or Subway instead. Take that with a grain of salt, because it really comes down to my taste in sandwiches. Fire house specialty subs tend towards big greasy piles of warm meat without enough veggies for my taste, usually dripping various sauces. It's filling, but I would just like something a little more complex and interesting in flavor, and maybe healthier. To be fair though, if you are a guy who would like a sandwich that is mostly bread and meat, then you're really going to like their subs. Their location is yet another strip mall, dining room is extremely small. From what I've seen, seems like people are usually getting large orders of sandwiches to go for big groups of people anyway. If you would like to try a local non-chain option for good sandwiches, with a more inviting location, try Hammontrees just off Dickson street. Firehouse gives good value for the money, I can't finish one of their footlong subs in 1 setting. If you have a bunch of teenagers or college students to feed, this would be a more fun & interesting way to go than the...

I have been here a few times b/c it is close to my home. However, last time I ordered at the counter, and it took almost 25 min for 2 kids meals and 1 medium sub. So this time, I ordered on the app. Specifically said extra pickle spears and mayo and mustard on side since my kids were sharing a sub. Picked it up and it was like they didn't even see the requests (except they did remove the tomatoes ). One sandwich had no pickles and the other did not have the extra. It had both mayo and mustard on it and none on the side. Anyway, it's just frustrating b/c I had to go back in after I got my order and wait. They even put a "checked twice for accuracy" sticker on it , with no initials since it obviously wasn't checked? Also the shopping center it is in is very dirty and gross. Not sure why the landlord and/or shops do not clean it up better, but there is always spilled food, trash, and overflowing trashcans. The light above Firehouse has been blinking for months and for some reason they just don't fix it? Next time, I will drive to a different location for correct food and faster service in a...

I ordered a delivery order through DoorDash today because I was trapped at the office & called beforehand with a question because the app limits the info provided.

The sweet young lady that answered, Mckenzie, was SO HELPFUL and completely transparent. She explained that, while they had been dealing with electrical issues all day & my sandwich might not be prepared as it was before, she would ensure I was still more than satisfied with my meal. She made recommendations based on my preferences, and in general was just a delight to speak with. 12/10 customer experience and my food was as great as ever! (Definitely manager-level demonstration of customer service. She understood the importance of eloquently conveying consideration & assistance in explaining their current dilemma while maintaining the customer’s satisfaction as the primary goal.)

One of the few restaurants post-COVID that hasn’t cheapened the quality of their ingredients. I rank firehouse closer to local restaurant standards, because they make an effort every time to ensure your meal is exactly to your...