Thai Diner — Restaurant in Fayetteville

This is one of our favorite local Thai restaurants. The female owner is absolutely wonderful. She is so kind and remembers every detail of our order. Her husband, or I believe it’s her husband, is very abrasive. It seems other reviewers have experienced this as well. In the past she has apologized for him being grumpy. Tonight my husband wanted Thai, I wasn’t feeling that great so I said I would call in what he wanted as he was driving. I look at their menu, even though we have been there multiple times, as I always get anxious calling in an order, so I like to double check as menus change. I started with an appetizer and incorrectly said “fresh tofu spring rolls” instead of “fresh tofu Basil rolls” He asks me if that’s what I mean and I say yes. I then order “vegetarian spring rolls” and he snaps (what the menu says) “do you have the right restaurant bc you order funny.” I said “Yes, this is Thai Diner and I’m looking at your menu.” He says “On college?” Maybe I’m unaware of other Thai Diners in Fayetteville, but I say yes. He asks what else and I say “hang on let me look at the menu to make sure I say it right.” I put him on speaker so I can read it directly from the menu. He then tells me people sometimes order from the wrong restaurant and don’t pick up their food. If that’s a common occurrence it seems like it would be easily resolved by taking payment over the phone and obtaining a phone number or an online order system. I understand online ordering is an investment for a business but taking payment over the phone and or asking for a call back number would be an easy solution.There was ZERO need for his attitude and he absolutely knew what I meant when I said fresh spring rolls, he just wanted me to know I said it incorrectly. I think it’s important for all of us, especially those in customer service, to remember that people have invisible disabilities and to give grace and kindness. This applies to myself as well. When I hung up my above mentioned anxiety was though the roof. I told my husband I’m never calling there again and I won’t. We will still go there bc we very rarely have to interact with him and truly...

I went to the drive-through window to order some take out for my daughter, who's sick.

After I placed my order the man at the window crosses his eyes, looks at me stupid, and asks me if I have kids. Mind you, me and my 3 kids have dined in at his resturant before, we spent $ on the grossest duck dish I've ever had. He knows I have kids. I was about to spend $40 at the drive-through window for my daughters lunch, and he had enough nerve to look at me cross eyed, act stupid and ask me if I had kids. I told him forget it I'll keep my $40 and I will not be back. If somebody's at your business spending $40 you probably shouldn't question who the food is for. Not only did he lose $40, he lost a customer, and more importantly, he lost a...

This place was once a favorite for us, but we haven't eaten there in at least five years because the sushi quality declined. We gave it a try last week and were disappointed to discover they have no sushi chef right now. We ordered a pot of coconut soup and basil spring rolls which were all good but not the best I've had. Next time, I'll order the red curry dish if they are still looking for a sushi chef. I'll return because I love the atmosphere here. Perhaps, it's the politeness of the employees, the communal aspect of the food, or the patrons it draws, but Thai Diner creates a rich atmosphere for conversation that makes me feel joyful and a part of authentic...