The Patio at 5th and Ash Restaurant — Restaurant in Fernandina Beach

It’s taken me a while to write this. Wasn’t sure how to really go about it but we came here on a Sunday around 7pm and the hostess said there’s about a 25 min wait for a party of 4. (totally understandable) She takes my number and tells us I’ll receive a text when the table is ready. I asked if we could get a drink at the bar while we wait and she said yes, as long as we’re not sitting at the bar. So far the atmosphere is nice, looks like a cute place to have dinner with the indoor/outdoor seating. Me and one of my gfs get up to the corner of the bar and our husbands both leave to use the restroom. We ordered drinks for all 4 of us and my gfs husband comes back shortly after. While we’re standing at the bar waiting for our other drinks, we’re talking with one another, having a good chat, and out of no where a girl with short black hair approaches us from behind. She comes up on my gfs right side and says to us “It looks like you girls are dressed to cause some trouble”… I didn’t hear what she said even after repeating herself and when she left, my friend reiterates what she said. For anyone wondering: I was wearing a long sleeve floral romper and my friend was wearing a jean jacket over her black top and pink shorts. Both wearing flats and completely covered up lol. Regardless, it doesn’t matter WHAT we’re wearing. I couldn’t even imagine if we showed up in a dress and heels for date night instead, god forbid anyone dresses cute. Super rude and unprofessional to say to customers/guests. Once we get our drinks and start walking away from the bar I get a text at 7:04pm saying our table is ready. Super quick! We shrugged off the first negative interaction we had. So we get seated in the back under this white canopy and Morgan comes up to us right when we sit and says “your server will be with you in a sec but if you’d like me to get appetizers started for you I can do that”. WE JUST SAT. Haven’t gotten a chance to look at the menu. I said in a polite manner that we haven’t gotten a chance to look the menu yet but if you can give us a second that’d be great. She walks away and 30 mins roll by and still no server that checks in on us. I was able to check my texts to see the exact times we got checked in and sat. I look at my phone at 7:31 and check to see the time we got sat and it was 7:04. I guess the girl with the short black hair was supposed to be our server but it looked like she didn’t want to come up to us because of our first interaction. Eventually we order food, more drinks, etc and are almost done with our meal. My gfs steak was really dry and her cooked side was cold. This is when I ask the server if I could speak with the manager. I don’t remember her name but she was very sweet and understanding of the situation and I told her about the first interaction we had with one of the servers. Asking to speak with a manager was out of my norm but I knew it was better to try and fix things head on then just write a review about it. She said they’ve been having issues with the girl that made the comment about us a lot recently and has been off and on meds??? Idk, if this is a recurring issue she shouldn’t be working as a server where she NEEDS to speak with others frequently. We didn’t get into details but if the customer service was better on the servers side of things, I would’ve given this place a 4/5 star review. That first initial interaction didn’t kill our mood but from there it was kind of a domino effect. Hopefully that server is no longer worker here, I’d love to give them another...

So I'm reading all of these great reviews about this place and I have lived on this island for a while and we went the weekend of the boat show and of course they do not take reservation so they make you arrive and put yourself on a wait list which my family did and although it was predicted to rain all weekend, the patio was not ready for the weather. Did not set up their patio with their tents and coverings and then gave away our table which was for a party of eight mind you. Six of the people were there. I was in the car with my daughter who is 11 who was starving and because of the pouring rain I was 5 minutes late getting into the restaurant and they gave away the table to the people who were sitting outside who they did not prepare for and who needed to come inside to finish their food. Well this is understandable. The poor planning from the team in the weather caused my family who two of them are diabetics my 11-year-old who needed to eat and all of us without a table and then without a time when another table would be available for such a large party. We were understandably frustrated. No one could give us an answer. Connor, the manager was rude. We were soaking wet and I asked for the owner Scott. He proceeded to come over and yell at me. Get in my face continuously saying why were your entire party not here when we called you. They fully well knew the entire party was not there. I was 2 minutes away in the pouring rain and they use that as an excuse to give away the table. I have sent many people to this restaurant and although the food may be great, the service was terrible. This evening. The planning was terrible and the only owner was horrific and insulted me in front of everybody and yelled at me and then said I was no longer welcomed in his establishment! Because of their poor planning I was insulted and humiliated because I was fending for my family who had waited to come to this restaurant and whose table was given away and then was rude to and insulted and kicked out! Maybe it was because My family has an ethnic last name and they thought they could just bypass us for somebody a little better or a little more important. It is your job as a business to predict the needs for the evening. It is a busy weekend. It is predicted to rain and no customer deserves to be insulted and treated disrespectfully because they are trying to do best for their family. Shame on you! Yes I was upset because of how my family was treated but as a woman I feel very disrespected and very insulted by the way he screamed in my face! I feel racially profiled by this owner because he looked at the color of my family's skin and thought he could get other people in. Seeing the response from these unprofessional people is even worse. Your stall fully knew I was outside running in the rain and said it was ok and they would seat the party, anyone who was treated so poorly would have been upset as well and no one was upset by us they actually agreed. Your establishment is low class and treats women and children terribly and I will be consulting a civil...

This was my first time dining at the “Patio”. We happen to arrive at around 130 and the brunch menu on Sunday goes until 3 o’clock .

What drew me to this restaurant or the incredible pictures of all the different dishes that reviewers had placed online along with a Google 4.8 review score , which is incredible in the service industry.

It was a little tough to find a parking place, but we managed to land one a block over and it was a great walk in the heart of Fernandina Beach to see all the old houses, B&B inns .

There are so many really cool looking restaurants. Just one block off of Main Street.

There was a crowd when we showed up and we were told to expect a 40 minute wait so we settled into the bar and decided to sit at the bar and eat, which was first come first serve.

Hiedi brought us a peach, Bellini, and a Well, garnished, bloody Mary that was so good I had two.

The menu was extensive for brunch, and I could’ve chosen a half a dozen items and I think been happy with any of them. Bridget, not both had a hamburger well done. My choice was the goat cheeseburger and Bridget chose the patio burger which came with a fried egg. Both burgers came with home fries and were cooked to order.

It was fun sitting right next to the kitchen and watching all of the food come out. After seeing all of the Benedict dishes and versions of poached egg with hollandaise, I could’ve gone with any of those. The avocado toast looked especially delicious and the beet salad was extremely popular.

The roast beef sandwich with ajou dipping sauce was a big seller also

The facility was really neat along with the huge patio outside and live music. Fire pits, and circular couches made it all look so cozy.

I’ll tell you what really turned me on was the picture of the rack lamb which one of the waitresses was kind enough to tell me that was not on the menu and was a specialty item for holidays and events

Facility and venue I would give five stars Boring cocktails five stars Service I would have to give five stores and say that it was definitely a team effort with all of the waitresses running food whenever it came up. The food we had was very good if I could give it four stars I would, but only a couple of the small details kept it from being five that being the Friday egg on Bridget hamburger was well done, and I think it should’ve been runny

And the avocado that came with the goat cheeseburger was not ripe and was extremely firm which kept me from enjoying it as much.

There are so many options in Fernandina Beach to dine. I would definitely put this on my list of places to recommend with the caveat of try it and at least you can say you did, and if you like it, you can always go...