Dairy Queen Grill & Chill — Restaurant in Fife

Well, here I am again at Dairy Queen. Close to my mom and sister's house that I'm stopping by on my way home. 2 hours after my normal chow time. Also not burden my family for dinner. Let's see how they do.

Now when I order a number 9 I get asked if just the sandwich or the meal. Well, that gets a guy thinking that some corporate overlord listened to the little guy's plight.

Now they've got their employees asking for clarification, instead of leaving the customer disappointed and in the land of confusion.

Anyhoo to the point. I ordered a number 9 with no pickle add flamethrower sauce................ ..................😔...............

Well, there's my mistake I threw in another word that's a menu item. So the employee asked if I wanted the double flamethrower meal. Kudos for the follow-up/clarification again by this employee.

I don't want bacon, lettuce, or tomato. So I corrected and clarified to her that I wanted the double #9 with no pickle and add flame thrower sauce instead. With flame thrower sauce on the side.

Well as you can see in the picture I didn't get what I clarified my order to be. Maybe the cook didn't get the memo?

The other picture says that is a lie! Charged for a flamethrower not a #9 no pickle. Pickles don't come on a flamethrower.

Sigh; not to sound old but my friends and I started out doing the same the right way for $3.25/hr. I know there is a speaker box in the kitchen I would have argued with the cashier and produced the right order.

I know the job sucks! You're there to do it! Not just to do it, but to do it right!

What you don't see is the amazing homemade burrito beef,and pulled pork, with homemade pico degaio, my little sister made for me.

The reason you don't see it is that I ate it so fast I couldn't get a...

I Came through the drive-thru. I ordered a Snickers blizzard. I pull off and take one bite of the blizzard and realize that it's extremely sweet. So I make a U-turn right back into the drive-thru. At the speaker, I Said "I just came through the drive-thru and ordered a Snickers blizzard, but I didn't realize it was going to be this sweet. Can I please swap it out for a royal new York cheese cake blizzard"?. The lady over the speaker who identified herself as the manager. I think her name was Danielle cause that was the name on the receipt. She has bright purple/ pink hair. "She tells me no I cannot get a new blizzard because it's not our fault that I ordered the blizzard and did not like it". She said it was companies policy that they don't change people's blizzards just because they don't like the one they ordered. "I asked her what about making the customer happy? But she insisted that this has been the company's policy since she has been there for 2 years. I had to stop and pause for a second and try to really understand what she was saying"Did she not no how ridiculous that sounded? I've worked in fast food for over 11 years and there is no way your going to tell me that if a customer is not happy with the food that they paid for that there not able to exchange it? She only agreed to exchange it once i offered to pay the difference, Which was never a problem. If she would of just said that, from the beginning.She was very snippy and short with me at the window. I will not be coming back to this diary queen in the evenings again if I have to deal with her. I've been coming to this diary queen for years. And never had any issues with the employees before this incident. She needs to work on having better...

Went 2 weeks ago. 1st time in a long time. Ordered bacon burgers in app and drove away before finding out no bacon. Employees were making comments about other customers that we could clearly hear. Did the online survey and never heard back from local store. Fast forward 2 weeks. Decided to try again. This time the customer service was even worse. The lady in black with the mask, on Saturday the 13th at 2:45 pm, was the most rude. Ordered in the app again. Ordered Peanut Buster parfait with chocolate ice cream. She made it with vanilla. When I told her it was wrong, she argued with me. When I showed her the online receipt, she grabbed it from me and aggressively threw it in the trash. Could clearly hear her bithcing about us and made the comment "I'm just trying to get rid of them". My wife ordered a blizzard and we paid extra for peanut butter. Clearly was not there. She again snatched it from my hand, slammed a couple of pumps of the sauce in it and almost threw it back at me. Never remixed it. Never turned it upside down, like they are supposed to. Believe she was a lead or manager. She needs to quit since she doesn't like her job. Contacted the review site and heard back from corporate, albeit a generic form letter. Will drive further next time since obviously this location...