Famous Dave's Bar-B-Que — Restaurant in Flint Charter Township

I want to start by saying that I love Famous Dave's food and their service has always been good with this exception.

I placed an online order for a Mother's Day Platter along with the Famous Feast platter, a 5 gallon jug of lemonade, and a 6 piece side over of corn muffins plus I made sure to add a 15% percent tip. I did this all up front and I did it the day prior to make sure I would not have any hassle but would simply be able to receive my order and go.

When I arrived 15 minutes early on Mother's Day, I arrived to complete chaos and a staff that was completely unprepared for the demand. The ladies who worked the to-go door, I am sure were trying their best but no system was in place to deal with the demand. The parking area being filled with cars made it difficult for orders to be matched with a purchaser. I had to drive around once in order to find a parking spot. I finally after waiting got out of my car along with 15 other customers to make sure we received our order.

After an extended period of time one of the workers claimed we would be contacted by our cell phone number used with our online orders. I returned to my vehicle waiting for a call. After an hour and 10 minutes of waiting I decided to drive off without my order and drive to a local Taco Bell to purchase a mothers day meal.

At 4PM in the afternoon and still having not received a call to pickup my food I decided to call the local number to cancel. I tried the correct option #4 to speak to a worker at the establishment but I only received dead air. I never received an order or a call to let me know my order is ready. When Dave's dining area is open then I will return but until then I will not be purchasing food from the place.

I know that in this pandemic that something like this would have been difficult to plan for but most of the orders were made in advance and as soon as management realized that demand was high they should have planned accordingly and at the very least called customers and let them know they could not fulfill the order. Please create a system to deal with the demand of holidays if your dining area will...

The food was not bad but the people that greeted you at the door were completely rude. I personally did not have a problem with them but I watched them continue being rude to customer after customer that walked in while I waited for a table. They lied to customers About the wait time just to make them leave I know this because the people that came in right after us were told 20 minutes and they turned around and left because it was too long of a wait.. The next people that came in right behind them were told 30 minutes. After we got seated it was a little bit of a wait but that is completely understandable because of lack of help in the industry. But short staff does not allow for rudeness. A 60 plus year old woman walked through the place to get her take out order and a lady approached her told her that she needed to leave even though her order was right on the table in front of her and drive around to the back to pick it up. Thankfully another wait staff stepped in and helped her. I understand that the customer is not always right but a few of the people there were treating the customers like they are always wrong. At the end of the meal I addressed the issues with my waitress which was 5 stars, hopefully she reports the problem. What little interaction I have had with the owner I know that he would not be OK with this..... it is just poor management. Hopefully the women at the front desk and the woman at the take out Will be educated on how to deal with and talk...

The very first time that I went to Dave's here in Flint Michigan on Miller Road the food the ribs which are very very like and the brisket and some of the Corn have really really went downhill from them nothing against Dave's I'm glad they're there but there need to be improvements the thing is I am moving on and I will not buy anymore from Dave's it's just the way they're preparing the ribs now days and their marketing system when you call to order it's all walked up and I'm saying it's all messed up I can't call directly to the store and get somebody that's there on Miller Road I have to be directed to a station and they have to take my order then when you do talk to them they don't know what you're talking about because they're foreign they can barely speak English and then they get to order all mixed up so it's went downhill since day Famous Dave's been over there it's far as I'm concerned I was there a week ago to get an order I won't be back I'm moving on from Dave's and I really really like their food nothing again Dave it's just that they have to improve if they want to stay alive and this day is in this Society people expect for that kind of price what they charge me meet that falls off the bone brisket that taste good but it's just my opinion hell other people they can give you other reviews me I'm going to tell you straight out cuz I bought a lot of ribs in my life so I'm moving on have a good day...