Burger King — Restaurant in Florence

Went here about a week ago and had it not been for cars in line, I would’ve thought it was closed, because no lights were on. Gave a coupon code of a free fry any size. Before I told her what the coupon was for, I was asked what size fry I would like, of course a large. Then I proceed by ordering a whopper. I was asked did I want cheese to which the person ordering for me said no 3 times. We get to the window and for some reason we hand out a $20 to only receive $10 and some change back with no receipt. Not paying attention we grabbed the food bag, I tested the fries (warm and obviously not cooked all the way, very limp) they’re not the best but I can work with them. Drive off and realize, we should have only paid for a burger, why is it $9. We tried to go inside but it was locked. It was about 9:30 ish so that makes sense. As we pull back around, I take a bite of sandwich only to realize it’s not to proper temp (could pick the cheese off the burger with ease) CHEESE!! Who asked for cheese?? After waiting on the other cars that accumulated whole circling back around, we finally get to the window. We tell the cashier what happened and she goes to get what I’m assuming to be a manager, who I’m assuming was woke up from a nap, because he wasn’t in the mood to provide customer service for a customer’s inconvenience. Not today. We advise grouchy that the burger has cheese which we didn’t ask for and we were charged for the free fry. He proceeded to ask for the receipt but because we never received one, we had nothing to present. He goes through the orders, finds the receipt, prints it off, refunds us for the fries and FINALLY asked for the burger, we hand him the entire bag. Because surely you don’t expect me to have sat at this window waiting on a refund for at least 5 mins after waiting behind other customers with fries that were already “warm” and not think you’re not going to give me fresh fries as well. He proceeds to say “just the burger.” We told him we need fresh fries too since you JUST decide to ask for the burger and now we have to wait on that too. He replies “I can do it this time but I won’t be able to do this again” .. WHAT!?!? What cavity did you pull that crap from??? You’re not suppose to hand out cold food, sit in the office your whole shift, not give a customer a receipt, have these lights off but you choose to state that accommodating a fresher fry for my inconvenience is something you “can’t do”. Because even if we paid attention and the change was right, I still had cheese on my burger!!! We asked could we get a receipt he said he can’t give us a receipt because he overrode it for a refund ) even though he printed out a receipt to be able to override 🤦🏾‍♀️ okay buddy you got it. I’m sure he just didn’t want me to see that I was charged for the cheese I didn’t want nor asked for as well. What’s sad is, he’s more than likely a direct reflection of his leadership, if not at this job, all the ones before this one. (The new fry still wasn’t hot and the...

This is hardly a review, it's more like a story that I kind of wanted to get off my chest. Looking back on it now I find it sort of funny, actually, but in the moment it was... terrible. Perhaps this is just something to think about for the managers of this location who might read this review.

Around this time last year, I went to this location after seeing a loved one who was in the ICU at St. Elizabeth Florence Hospital, which is like, maybe 1-2 minutes away? I would assume that's where this specific location gets a somewhat significant amount of their business with the amount of people passing through there. It's a fairly big hospital after all.

Now, I say this with no ill-will towards the person at the drive thru window that was very clearly a teenage boy, if not a young adult in his 20's. But when I pulled up to the drive-thru I well and truly was at my wit's end. I had been visiting this person in the ICU (who has thankfully made a full recovery for what it's worth) every day for maybe 5 days by this point? The last thing I wanted to do was have a difficult drive thru experience at a Burger King.

I started my order like any other normal person with "Can I get aaaa-" which, I am well aware, because I am also in my 20s, is a phrase that has been memed and joked about from here to the other side of the world. It's funny. It's a comedic take on the monotony, and often disrespect, of working in a drive-thru. That is why I don't fault this kid for cutting me off and saying "Sorry, we don't serve 'uhhhhh' but I can get you something else."

I don't even register this. I don't even bother to. I am far too tired to even think or care about what this kid said. So I repeat my order the same way, "uhhh" and all, and he cuts me off to repeat his little quip. Again. That this Burger King location does not serve "uhhh."

I am not too sensitive of a person and things like this usually roll off my back. But unfortunately that day I was feeling very sensitive, as I had just been visiting a loved one at the nearby St. Elizabeth Florence Hospital, which as I mentioned, is 1-2 minutes away from this location. So I repeated my order without the dreaded "uhhhh" fast food filler noise, got my food, held in my tears all the way home, and cried into my sad burger and my cold, sad fries, because Burger King fries are always sad and cold, regardless of the franchise.

I don't fault this young man for wanting to liven up his work day, where he is probably yelled at by the worst ever people, underpaid, and doing the same menial task every day with little to no appreciation or respect. But perhaps, given the proximity to this location to the nearest Place Where People Die, he could be advised to have his little bit of fun in a way that feels just a little...

All the Burger King's around the Cincinnati and Northern Kentucky area have been lacking in their performance. The main thing I have a problem with is there not making their food accurately. A lot of times the food is not hot or it is made incorrectly. Many times you get the food and it's made improperly such as the pickles are all bunched up in the corner of the bun. many times you'll have just a tiny bit of lettuce on it for some reason like they're rationing the lettuce out. Many times I would find the core of the tomato and my sandwich by biting down on the damn thing. it's very frustrating to get a Whopper and be so excited to eat that Whopper and then be disappointed too get two small tomatoes that are one slice of the end of a tomato and one that has a core in it. This kind of stuff happens all the time to me when I go to my favorite fast food restaurant Burger King. I used to work for Burger King in Price Hill in Cincinnati Ohio for a couple of years. I always made the sandwiches according to the way Burger King trained me to make them. If you got a sandwich made by me you were highly satisfied in the way that I made it. That is what kept the customers coming back to that location. Sadly to say the employees that were working at that Burger King apparently we're not doing their job properly and so it is closed now like many Burger Kings. I am sure Burger King is suffering over all of this. unfortunately the youth of today that work at Burger King do not have a sense of pride in what they do anymore. They don't care that they bunched up the pickles in a sandwich in the corner. Would you like to eat a sandwich with a pickles bunched up in a corner? Hell no you don't...