Don Jose Mexican Restaurant — Restaurant in Florence

We noticed at our favorite Mexican eatery in Florence the beer on tap was usually warm so we tried San Jose for the first time. We sat at the bar for dinner. Husband's beer on tap was ice cold in a big frosty glass mug. My Jumbo House Margarita was really good. The bartender was so gracious as we inquired about some of the unusual looking drinks he was preparing and filled us in on details of some of the most unique cocktails I've ever seen. Chips and salsa delivered to us immediately and were warm and crispy along with really good sauce. We ordered the Texas guacamole and it's amazing. We didn't have to add any salt or lime. Food order arrived at a reasonable time. My chicken falunta's were crispy on the outside and the chicken inside was moist and tender. Hubby got the "A Little of Everything" plate and could only finish half but dusted the leftovers later that night. After enjoying chips, salsa, guacamole, Flauntas, two huge platters of "everything", two draft beers and a jumbo margarita, the bill was only $60. What a bargain! Place is beautifully decorated and furnished and clean, really nice wait staff and delicious food. Making San Jose our only "go to"...

First off, this was our first, and last trip here. The restaurant is beautiful. Atmosphere is great, but that’s where the “great” ended. We ordered the white cheese dip, it was cool and extremely watered down. The chips were hard as a brick. By the time we could ever get our server’s attention, our food was brought out. It was no better. Serving size was decent, but not in comparison to other Mexican restaurants around town. The white cheese is crazy diluted, more than we’ve ever seen. Oh, and he completely forgot about the white cheese dip that he took, and we had to ask for it to be taken off the bill since we never got it back. I had to get up and stop other employees to ask for our to go boxes and never once did we even get a drink refill or offer. When we told him we wanted boxes, so we could take what food we had home and try to add cheese to it, or make it what it should’ve been, he said, sorry we’re just real busy. I definitely understand if that was the case, but they were most definitely was not. Beautiful restaurant, but I couldn’t in good conscience recommend recommend it based on...

Tonight I took my family to Don Jose, this was our second time going. I had there enchiladas, I took 2 bites and it was disgusting. I called the manager over to let her know my food was nasty & she said verbatim: “You can order something else but I’ll still have to charge you for both meals, & even if you don’t order anything else you’ll get charge for this meal. That’s the chance you take when you order food!” I asked for another manager & she said there’s nothing she could do. I was disappointed in their lack of caring if their customers enjoyed their food. I just told her to take the plate & bring the check. It messed up my whole mood & I didn’t have anything else to eat. Never been to a restaurant that didn’t care about their customers experience. Now my daughter enjoyed her yolanda’s, my son enjoyed his wings, my husband had chicken & rice & he said it was ok, not something he’ll ever eat again. We will definitely...