Jumping J's — Restaurant in Florence

Update: I will say that things have improved since this visit as of Nov. 1st, 2024. Although this episode should have never happened, at least your products and service have improved. TP Flippa deserves some credit for that.

You dropped the ball today (Jan. 12, 2021) Jumpin J's. Enough so, I must comment on my experience.

I patron your restaurant quite regularly and have been for years. Occasionally my order may sway a little left or right of center but for the most, always correct and delicious. Not today.

First, my bacon double cheeseburger had no bacon. Also, whomever assembled my burger started to put ketchup on it, then realized it wasn't supposed to and proceeded to scrape it off. Well you left some and I HATE KETCHUP. Burger King does this all the time (they don't bother to remove it and just get your order wrong). I expect this from Burger King but not Jumpin J's. Was it too much to just get a new top bun? As much as all your customers pay for their food, I think not.

I did call when I realized there was no bacon and the ketchup incident. I was asked to bring my burger back. REALLY? Also, I was told I had to be there by 9:25 and it was already 9:05. I was home and not going back out and had already taken two or three bites once my dilemma was realized. I didn't even mention the fries were not fresh and tasted like they had been cooked prior to my order being placed. Also, the onion rings were drenched in grease like they were cooked in oil that wasn't hot enough. I was willing to let that go but since I was provoked to leave a negative review, I might as well mention it all. OH! One more thing. While I was waiting at one of the pull-up spots, I realized I forgot to ask for honey mustard. I called the restaurant while waiting for my order and asked the lady to please include some while letting her know who I was and what spot I was waiting. Well guess what, no honey mustard. Didn't mention that either when I called about the burger.

So, I hope one can see why I feel justified in leaving this review. I do hope you aren't setting a new standard with your business like so many other businesses have chosen to do. This could have all been handled with that one phone call. I think I'll give you guys a break...

ZERO!!!! OWNER HUNG UP ON ME BECAUSE I COMPLAINED ABOUT AN HOUR--ish wait. All the way, zero... Called in an order. Was told 25 minutes. Arrived there 23 minutes after placing my order. It took ten minutes to get thru the line to the cashier. She told me to park. This is 33 minutes after placing my order. Her excuse was several people had come thru the drive thru. I parked. Waited another 17 minutes. Called and was told they were literally stapling the receipt to the bag. Waited 8 minutes. Called again. Was aggravated and was offered a gift card. I declined the offer, stating that I just wanted my food. Was hung up on (by the owner but I didn't know at the time it was the owner). Waited 3 minutes. This is 61 minutes after the order was placed....Called back and asked for a manager. The lady said she was a manager and I advised her that I was hung up on....she said, I know.....it was...

The young lady at the window was really rude. First off whole at this window, and didn't ammie me to complete my ordering.. I continued to ask her did she jest me but she never responded. It was only until I got to the window and realized she walked away. She didn't have my order correct and then when I asked where was the drink, she proceeds to say that the meal didn't come with a drink. I tried explaining that I ordered a large tea but her attitude was so bad until I drove off. I feel that if someone drives more than 30 miles to your establishment, the least you could do is be courteous. I originally planned to go to Maryland Fried Chicken but they were closed. If the young lady with the braids, the bad attitude and the fake Michael Kors bag (she has placed by the drive they window) remain at your drive thru, you're going to lose a lot...