Miguel's Grill — Restaurant in Florence

DON'T ORDER ONLINE!! The whole order was wrong I ordered online and they messed up each order I ordered two 2 grilled pork chop dinners one with onion rings an a small greek side salad an the other with fries and rice and gravy they didn't give me the salad and put all rice and gravy with no fries and the worst was the bacon cheeseburger with fries I ordered so to start with when ordering online there's a special request box you add modification to your order there in the text box I specify that the burger is to be plain no lettuce no tomato no mayo just meat and cheese but "apparently" that doesn't show up on the order so it's covered in the stuff I was clear about not wanting on the burger and even worse they refused to change it or remake it so that's 50 dollars wasted on incorrect food and they argued that's how we ordered it but the email of our order says otherwise and when asked to change ot she walked off in a huff and refused to and on top of everything since we ordered online we can't get our money back. This isn't the firs time our experience was bad here my mom was in the hospital and couldn't eat for a couple days so when we doordashed food frome there it was the first thing she had and it was and expensive chili cheese burger baked potato the chili was burnt and it ruined the whole meal.We won't be...

They really don’t deserve a 1 star in my book today. I have been a customer of this restaurant for years but today was my last. I frequented this restaurant because I loved the fried shrimp salad. Today I called in my order. We paid and was asked to drive to the other side. When we drove around I noticed my receipt said fried chicken salad. So I called in and told them I just paid and my receipt said the wrong thing. I told them I wanted to correct this because I DID not want chicken. I was assured it would be changed. I glanced at it through the box when it was brought out and with all that batter it looked like shrimp. We live 30 minutes away so when I got home and opened my box and tasted it, it was freakin’ chicken!!! Even if it was right then I had the wrong dressing as well. I called and spoke to the manager and she was no help. Basically said there was nothing she could do and goodbye. I could bring it back (another hour round trip) It’s ashamed to for one pay more for this skimpy salad that they have obviously cut back on (less lettuce and more tomatoes and peppers) and two have your mouth ready to taste what you ordered and it be the wrong thing. I had frozen shrimp in the freezer I added to it as well as more lettuce out of my fridge. Unfortunately, I will not go...

Have been eating from here for years. Never been treated the way I was treated today. The wife was very rude today. The gyro was burnt and hard. I asked for the sauce on the side. It was put on the sandwich. His wife called and confirmed the order before I got there. I offered to pay for the one that I didn't know was burnt. When I realized it was burnt I asked to have it remade. They were remade. I ordered a 2 pice dark with fries. The fries on both orders weren't done. I got back to work and the gyro pita was burnt smelling and had a hole in it. I took it back and the wife was very rude. Didn't want to see what the cook did wrong. Told me that was her best cook. People orders were messed up as well. She automatically gave me my money back and then tells me it's too many problems with me. I told her my family eats from there all the time. Family comes from out of town to eat from there but the way I was treated today I wouldn't go back. I told her I was going to tell Miguel. I def. Would like him to reach out to me. Because the way she handled things was wrong. I have a picture of...