Starbucks — Restaurant in Florence

Driving from virginia to florida we stopped here for a overly needed pick me up; now I'm hoping this isn't a regular occurrence with other customers but when you drive out of the way for this (and I'm sure they know wayward travelers are stopping here because it's the only Starbucks FOR MILES) and paying 20 dollars for two coffees you think they would care a little bit but no... After needing to turn off of I95 to go back to fix a wrong order on mine and my fiances drink the cashier, chandler, not only admitted to knowing he messed up our drinks and realizing after we left but then BLANTANTLY lies to our face about making us what we originally wanted after watching him not fix anything and just pour our wrong drinks into a different cup then placing the new cup inside of the now dirty old one. I cannot believe that's acceptable. WHERE HAS SIMPLE CUSTOMER SERVICE GONE!!!!?!?! I was a batista for over a year I know how to make coffee and how to fix what is wrong..with a smile and a genuine apology. Maybe Starbucks needs to retrain employees. Not just how to make coffee but how to be a respectful employees and value the people who keep your...

The baristas working Friday morning 11/13/20 seriously went above and beyond. I couldn’t use my Starbucks app here because they can scan barcodes and then they didn’t have the drink I asked for. NEITHER of this issues were there fault.... it was just unfortunate. I didn’t get upset or ask for anything. I just smiled and said no problem. They were so sweet and comped my PSL. This emotional and coffee deprived mama to be REALLY appreciated the free psl and made for the best Friday the 13th ever after a really rough week. Thank you guys so much! Keep being amazing! The next time I go to Starbucks I’m paying it forward.

One other thing- it’s not fair that this Starbucks is getting one star reviews because of the incorrect location on google maps. This isn’t right and I hope people stop doing this or those reviews can somehow be deleted since they’re completely irrelevant to the service and quality of...

Literally the worst customer service by far of a Starbucks I’ve ever been to. The man and woman took a good 15-30 minutes cleaning up something they spilled while the had a bunch of customers waiting to be helped. As a manager in a business, recognizing customers and getting to them first is the top priority. They never once said “we will be right with you” or anything of that nature. The man working the counter was so rude. I had asked for no whipped cream and he put it on there anyway so I let him know I had said that I was suppose to not get whipped cream on it. He then said “oh god” and slammed the coffee into the sink then when he went to make another one was throwing stuff around. The coffee I ended up getting did not come out good at all. It didn’t taste like a frapp, it tasted very liquidity and wasn’t even filled up all the way. Never...