Baskin-Robbins — Restaurant in Florida

I’m extremely disappointed with Baskin Robbins. I had pre-ordered a cake well in advance for a birthday celebration, but when I arrived to pick it up, they didn’t have it ready. Not only was there no cake, but the staff didn’t seem to care at all. There was zero accountability or attempt to fix the situation. This completely ruined the celebration. If you can’t deliver on something as basic as having a cake ready on time, it’s hard to trust you for special occasions. Would not recommend relying on Baskin Robbins for any...

I haven't had BR in years. Thought we would give it a try. Ordered 2 milkshakes. They didn't have one of the flavors, fine, picked a substitute. This was the worst milkshake I have ever had. It was liquid, absolutely no solid consistency whatsoever. Its not that it melted. It came in liquid form. Spent 15 dollars only to throw them both out completely full. Spend the extra couple of bucks and go to a real ice cream...

Waited 15 minutes for a coffee and single scoop of ice cream with no other people in the drive thru and no customers inside. Was told to park on the side for order. Very disappointed. Watched employees laugh and play around, take orders but not make them.. had to go inside to get my order and remind them because they never made it. They also had their baby behind the counter with them working. Very...