Taco Bell — Restaurant in Florida

The food is fresh and good. But frequently either they mix up the order with someone else's order or mess up the customized order done through the app. In the most recent experience I had order Black Bean burritos and it clearly says no beef on the receipt too. But when I got home, both my burritos had beef in it. I went back to store and requested to talk to the manager. When I asked the manager about this frequent issues with my order he just ignored me talking to him about the situation and was like what was the order and he took the burrito I took with me to show them. Once he returned with the new order, I repeated myself about the situation and he replied to that by saying oh I am not here all the time. And further added we move too fast so mix ups happen. I was so amazed by his response. I mean he acted as if they were doing a favor by making us a new order. And during the whole conversation he was never sorry about their mistake. I don't know how to explain them what it feels like consuming meat product if are a vegetarian. I hope the franchisee take proper actions regarding such issues. I am attaching the receipt in the photos if they need information...

Terrible Taco Bell, we came before it closed and the girl had us rushed through the drive thru because they’re about to close. We get that, but where’s the customer service? I’ve worked in the service industry 3 years and have dealt with plenty of ppl coming through the togo and in-house order line… doesn’t mean you gotta be rude and mention the fact that you’re about to close. I’m sorry but I still gotta serve until the last minute and until then imma make sure every order and customer is treated with respect, not treated like cr*p for coming in late. There’s people around the country doing the same thing as as these workers, as I’ve done myself, and those people don’t necessarily act like it’s the end of the world for an order in which you’re placing while trying to be energetic and positive with consideration of the fact you may be coming late, but are actively treated rudely and like trash in the approach to ordering and leaving. This is the worst experience I’ve ever had at a Taco Bell. This specific location needs to learn how to be more considerate to their...

Fast food is fast food. The idea is that it is consistent between locations. These days I judge fast food restaurants by how well they are able to get the order right. I'm not a fan of paying for items then getting home/ having uber eats deliver and realizing half the items in the order are missing. I realize that working at a fast food restaurant isn't the most enjoyable job; I've worked in fast food myself. But come on, just get the order right. The past 4 times in a row my order has been wrong from this location. If you're craving taco bell, I would recommend a location other than this one. At the end of the day, employees are transient, and they're too underpaid to care. I do not blame them at all, this falls on the owner of the franchise. For me, the quality has been so low, too many times, that I'm done giving the owner of this location any more of my money. I would recommend you...