Sonic Drive-In — Restaurant in Temple Terrace

The below review is for another Sonic but since this Sonic operates in the exact same way and we had the exact same problems with the exact same meals, I guess it’s still a relevant review for this location. Keep in mind that we still have two free meals at this location that we don’t even have the stomach to pick up. This is the third Sonic that we have visited consistently over the past four months that can never get our order right. After the last time that we visited Sonic, before today, we swore that we would never go to Sonic again, even though we had 2 free meals at the Sonic in Tampa on Bearss Ave. But for some odd reason, we decided that we would try once more, give Sonic the benefit of the doubt. Unfortunately, they messed up our order again, twice. We ordered the number 10 grilled with Fries and a Coke, a Number 12 with Fries and a coke and Chicken Toaster that they didn’t offer but decided that they would make it for us anyway. When we got our food, the chicken strips were old, the fries were old and both sandwiches were cooked incorrectly. There was no BBQ sauce in the bag and everything was cold. We got out and went up to the door to explain to them that our order was incorrect and stale. They offered to remake it for us, as usual but when they remade it, it was still wrong. Twenty-four dollars later, plus all the other monies that we’d spend in the past on incorrect orders must add up to more than $100 in dissatisfied lunches and dinners that I probably will never see again. The funny thing is, I was actually craving Sonic chicken tenders and toast today and to my demise, I hated it!!! Being that this doesn’t only happen at one location, Sonic as a whole needs to sit down with the people that man their stores and do some retraining on what customer service is...

Horrible customer service. Specifically asked if it was happy hour for drinks. Was told yes. Ordered 2 floats. When looking at the receipt, I noticed they weren't half price. When inquiring, I was told that floats were not "drinks". I was going to chalk it up to a learning experience with sonic, but I told her that for future reference, if a customer just asked you about happy hour and/or a promotion, and then they order something within the realm of the same category, you might want to let them know that what they ordered doesn't qualify for the promotion. She maintained her position that it was not a drink and drinks were sodas or slushees. I pointed out that a float is half soda, so one might think it would qualify and that she should still let them know...she shut the window in my face in the middle of my sentence. I knocked on the door and asked for a manager, and lo and behold, the same girl comes out and tells me she is the manager. When I asked her name, she quite arrogantly and proudly proclaimed she was Sarah Jones and mentioned this is a franchise location. I got the impression she's had complaints before and because it's a franchise, she's untouchable. We'll see. Corporate said it's up to the location on what they want to do with...

First time i've ever been to this location. The food was pretty good, they were out of onions and other items. Not a big deal. The staff was okay for the most part. They weren't rude, but they weren't exactly welcoming either. Anywho, after spending 30 some dollars on food. I asked if they gave refills, or if there was a charge. They informed me that there was a charge, but it was like a discounted price from original price which is cool because I understand that's how some places operate. What I didn't understand was when I asked if I could please have some ice water why I was told I would be charged for it the worker it didn't really give me an answer. And then finally, just said, well, we have to charge for the cup, and I said, okay, cool. But uh, I have a cup in my hand where I just bought soda with my meal and it is now empty and it still has a full cup of ice. Can you please just put some water in it? And uh for some reason, there was an excuse as to why I couldn't have water. And I said, sir, I just spent money at your location I'm not asking...