Burt & Max's — Restaurant in Florida

UPDATE: I agreed to try this restaurant again, and what a mistake that proved to be! There were four of us ladies. We all ordered from the early bird menu, which included roast chicken, slightly fried green beans, and cheddar mashed potatoes. The large plate came with a massive portion of half a chicken that looked more like a large hen! When I started to cut the meat, it was raw, so I sent it back. It came back still slightly raw, but I chose to cut away from the bone instead of changing the order. The chicken (or hen) was so tough I struggled to cut into it. My friends experienced the same thing. We complained to the server, who was trying to be more than kind and accommodating. I told her to tell the manager and the chef that these chickens (or hens) were not edible. The cheddar cheese mashed potatoes were okay, just okay, and the beans could have been tasty if they weren't so greasy. We wanted dessert, and the server told us that the manager offered to give us dessert on the house, so the four of us chose what we wanted. When we gave the server our dessert order, she promptly said that the offer of free dessert was only for one person. She should have said that before we chose our favorites. We shared the one I wanted, which turned out to be not bad at all: a chocolate cake with caramel and chocolate ice cream. One of the ladies could not eat it because she is lactose intolerant, but when I told the server that the manager should accommodate her, she said that the manager would not. So, will I ever come back to this restaurant? I don't think so, unless I hear that there are drastic changes to the quality of food. I had great expectations for this place. I expected a classier trendy restaurant. It was anything but that! The burgers were good but not worth the high cost. Everything is a la carte so it can get pricey. Worse, the outdoor areas and inside the restaurant was dirty. That was a great turn off for me. Sorry, but I had to give this restaurant only 1 star. I was sorely...

I made reservations yesterday for a Sunday brunch for me and my family. We all got there at the time reserved but it seemed like they were not ready for us. It was busy, people just kept on walking in. They had us wait longer than someone who just walked in, yes we were a larger crowd but I made reservations for that reason. A blond lady upfront and a floor manager (which he appeared to be) as they were getting a couple of tables together we asked for a booth. He looked like he got real upset so my daughter asked if there was a problem, he said no. They said we wouldn't all fit in the booth. I asked if we could try they said yes of course. We were able to all fit considering we had a child with us. Our server, Berna, was absolutely fantastic but she had no team work from her co-workers. You could actually she Berna running from table to table while other servers browsing. We waited a while for our appetizers. Our food came out late and didn't come out good, that's a kitchen issue! Our chicken came out burnt and a couple of minor issues. I was looking for our server but she was at another large party table taking their food order so I walked up to another server to help us out. Joseph was at the POS machine checking out his party. I asked him if he could please ask our server to come by, he looked at me like I was crazy, rolled his eyes and ignored me. A few minutes later is when Joseph called someone over. Our server came over as soon as she could to addressed the issue. But time went by and the food just wasn't the same. She was able to compensate our bill but it just wasn't the same. I was hoping to enjoy our experience there. My problem there was, Where was the team work! No check back! No one came to our table to check on us and if our server didn't come because she was at another table so where was the management to help out! Where was the team work! I give Berna our server...

I visited this restaurant last night. I was embarrassed at the bar by a rude bartender. I called and spoke to manager Rebecca’ today. She apologized and said she is sending a gift certificate. I did not receive it after a few hours and called She is a horrible liar. First she says her marketing agent sent it. Then she says she sent to my e mail address missing 4 numbers. Then she said she doesn’t know why she is sending a giift cert for this. I told her it was her idea. Then she said she never received a complaint like this. She took the e mail adress again and then hung up while I was talking. Now she can keep her gift cert and I willl never come back here and will tell everyone i can about their rude behavior. Beware of skinny women bar tender. with short hair with an attitude and lying manager. Can imagine what goes on in the kitchen

Response to staff

The lies continue. I never was RUDE to any staff. This wasn’t discussed at your restaurant. I simply called and told your RUDE manager what happened. Your bartender was wrong by serving other people while making my drinks , not taking payment when I stood there with my card and then when taking additional orders asking if I’m paying for them. The rudeness was by Rebecca on my second call not me. She lied about who is sending the card , said she didn’t know why she was sending the card and said she never had a similar complaint The card was finally sent this morning after my reviews. I won’t tolerate liars. Embarrassment. , a lying rude manager and now who ever is responding to my review another liar. Now I will find other venues to express my view of how your restaurant disrespects patrons at the venue and through the...