Chipotle Mexican Grill — Restaurant in Florida

Let me tell you about this JOKE of a Chipotle location...

Listen, I get it. Times are tough. Inflation's hitting everyone.

But you know what I can't STAND?

Power-tripping managers who think they're running a MICHELIN star restaurant...

When they can't even measure basic portions correctly.

The attitude in this place? TOXIC.

And it starts right at the top with a manager who needs to find a new career path. Maybe somewhere that doesn't involve human interaction.

You can literally FEEL the negative energy the second you walk in.

Like you're interrupting their day by... you know... being a paying customer.

But here's what REALLY gets me...

These folks are playing games with their protein portions like they're personally paying for each ounce.

News flash: Your menu advertises 4 ounces.

I actually MEASURED what you're serving.

(Yeah, I'm that guy. Deal with it.)

You're barely hitting 3 ounces on a good day.

That's a 25% SCAM right there.

And the consistency? Non-existent.

It's like playing protein roulette every time you walk in.

Will you get 3 ounces today? 2.5? Maybe they're feeling generous and you'll get the ACTUAL amount you're paying for?

Who knows!

That's apparently part of the "fun."

I used to LOVE this location. Now?

I'd rather eat gas station sushi.

At least there, I KNOW what I'm getting myself into.

Do better, Chipotle. Or watch your customers walk away.

Like I did.

Rating: 1*

(And that's being generous.)

P.S. Here's some basic math for the genius manager who thinks they're "saving money" by skimping on portions:

My family used to drop $50-60 at your spot... WEEKLY.

That's about $2,600-$3,120 in revenue... PER YEAR.

And we were LOYAL customers. The type who would've kept coming back.

For YEARS.

But congrats!

Your penny-pinching protein portions and wannabe-dictator management style just cost your location around $15,000+ in lifetime value.

(And that's being conservative with the math.)

Hope those microscopic meat savings were worth it.

Maybe tape this review to your P&L statement... so you can see the REAL cost of treating customers like inconveniences.

Just a thought.

P.P.S. The craziest part? We WANTED to keep giving you our money. You literally had to TRY to lose us as customers.

Mission accomplished.

-----UPDATE:----

Oh look... the classic "contact customer support" copy/paste response.

How predictable.

Already did that. Multiple times actually.

Shocking news: Someone did get back to me!

You DID eventually respond... with a BOGO coupon.

Like throwing a Band-Aid at a bullet wound.

Here's what would've been ACTUALLY helpful:

• A conversation with the owner about the management issues I requested • A real plan to address the consistent portion problems • Any sign that someone in charge actually CARES about the customer experience

But instead?

"Here's a buy-one-get-one-free! Come back for more disappointment... but this time at a discount!"

Thanks, but no thanks.

The issue was never about saving a few bucks. It's about respect for your customers and maintaining basic standards.

But that would require actually caring about feedback beyond just checking the "we responded" box.

Keep those BOGOs. Maybe trade them for some management training instead.

(For anyone considering "reaching out" through their suggested channels... save your time. Unless you're excited about collecting BOGO coupons. Then knock...

All of the people who are complaining about the potions here are correct. The employees here more than happily steal your money by charging you for double chicken, and not giving you your 8 oz of chicken. The slender black female who made my bowl gave me 2 very shallow scoops. Even by eyesight, I could easily tell it was nowhere near 8 oz of chicken. When she passed my bowl off to the other employee in line to take over, I said to him “Hey, I’m paying for double chicken. Can I please get some more?” He reluctantly slid my bowl over, and the female employee took interest. Without even bothering to look up at me, she said “This is the way it comes, if you want more chicken, you’re going to pay for triple chicken.” I was taken aback, bc it doesn’t take a genius to be able to eyeball 8 oz of chicken. Especially shouldn’t be difficult if it’s something you look at all day. I asked her “So when I go home and weigh just the chicken, it’s going to be 8 oz of chicken?” Again, she wouldn’t even look up at me and said “Yep.” She is obviously a miserable person, so I don’t why she thinks anything involving customer service is for her. I didn’t feel like arguing, paid for my “double chicken”, and left. When I got home, I weighed every shred of chicken in my bowl. 4 7/8 oz of chicken. That’s all. A total thief.

I called the restaurant the next day, and asked to speak to the manager. The woman who answered said she was the manager. I asked her for the number of the regional or district manager. She said “I am”. She wouldn’t give me the phone number to the higher managers, she was obviously lying. She didn’t offer to remake my bowl, and said she’d “have to check the cameras”. Check it for what? They’re obviously not able to eyeball amounts properly over there. She then blamed it on the company in general, and said they’re told they’re only supposed to give 2 scoops. Total bs, even the normal portion of chicken is a scoop and a half. Anyway, done with Chipotle. They have zero pride in their work. Reported them with pictures and video to corporate, who probably won’t do anything about it...

I have eaten at Chipotle many times over the years and don’t think I can anymore. I do like the food, but they all seem dirty. I am amazed they pass any inspections. Don’t believe me look around next time you are in there. Often dirty tables, dirty floors, dirty sticky beverage centers, staffed by unfriendly and indifferent workers standing around.

I recently, Saturday April 22: 2023 at about 3PM, stopped here for a quick taco. After being rushed, by someone more interested in their phone, and feeling like I was ordering in a grade school lunch line parody, I purchased a single taco, side of guacamole, and some chips and was asked annoyingly if that was it? Yes, not all Americans eat huge portions and need a 3000 calorie burrito or three tacos. I paid and walked around to find a seat, cleaned my own table, as did a few other customers, was harassed by flys, ate and left as quickly as I could. On the way out as I disposed of my trash, the receptacle was over flowing. While all of this was occurring, the staff behind the counter, who was not busy, were talking, on phones, and could not have cared less at all. I have had similar experience and observations the last few visits to different locations. The taco, chips, and guacamole were average. Not bad, not good. Think it would have tasted better if the place wasn’t so disgusting and the people working nicer and cared about helping customers. Maybe the store gets better with AI and automation…. One can only hope, until that day I...