Dunkin' — Restaurant in Florida

It’s unfortunate that this store location :10114 S Military TrI Boynton Beach FL 33436 is the closest to where I reside but today Saturday 3-16-24 makes it the second time I’ve had an issue with this location despite placing a mobile order at 8:02am and arriving at 8:12am then finally leaving at 8:29am… including me ,there were several other customers that placed mobile orders and yet still did not receive their orders while the staff in questions proceeds to work without a care in the world, chuckling and cracking jokes behind the counter.. you’re better off playing musical chairs in a Miami intersection during rush-hour traffic then to expect exceptional service here, the only positive thing I can say was that the white line near my parking space was straightforward without an inconsistency in pattern although I definitely will not be returning...

In the past, couple months management has changed. I go to the store daily in the morning for my coffee and breakfast. The manager herself seems like she doesn't want to be there. She has an attitude and doesn't need to be in the service industry. I will never return to the store again. Until things change service is lacking only 2 Of the regular staff are nice management just seems annoyed when you talk to her and like she doesn't even want to be there. Nor does she pay attention when you're there. Never greets always has an attit. to I pay for extra expresso shots. I get Stail coffee from a pitcher. Until this stops I will never return to this establishment. I will tell my friends and my femily not to go to this...

I must agree with all the negative reports since the change in store manager. Workers talking among themselves rather than concentrating on customers and their work. Short staffed at times, and inexperienced workers causing huge lineups waiting for stuff. The last 2 morning there has been a significant number of people complaining their cold drinks are too milky; customers are usually regulars at various stores, so I have to believe they are 100% correct, especially since you see about 6 complaints in 45 mins. Also, performance is not better when the current manager is around, also as talkative as...