Firehouse Subs Boca Raton — Restaurant in Florida

Most terrible customer service I have ever received. Worker made me feel like I was bothering him for picking up an order that was NOT PLACED in the area for me to pick up and leave. He was on the phone talking to the "owner" laughing and gossiping about another customer calling corporate and being a "liar". He clearly has a lack of his surroundings because I don't know why you would have an open conversation in front of customers eating in the lobby. I waited 4 minutes looking at him with the most patience I could ever have in my body. Had the audacity to tell me "I'm on the phone with the owner I can't just hang up" as if that was supposed to be relatable. He finally spoke to me after having me waiting for his pointless and messy conversation. Explained that my order is not there and he proceeds to tell me "people steal a lot" and gave me my sandwich. That was the dumbest excuse he could come up with because I only had a small sub and the only order sitting there was a huge bag. You don't think that was worth stealing? I walked out because I know I could turn that place out and luckily for him there was a cop sitting in the lobby eating his lunch. I'm definitely not the type to contact corporate but this has probably been the dumbest encounter I've ever had with another human being. If the owner is anything like him then that wouldn't be shocking because the conversation clearly made the owner look...

20 years is a firefighter paramedic and I've never been to Firehouse Subs. They told me that two firefighters still own this joint. They're everywhere, so I decided to give them a try. I'm assuming it's what I ordered, it was some type of Saucy meat sub. It was too sweet, it was Dripping while I was eating it. I did not like it. I believe it was the brisket. But again, this is just my opinion and it does not make this place a bad place to eat at all. Firehouse Subs are opening everywhere it seems. They're actually taking over Subway in my opinion. The price is expensive. They have three different options to have a short 4 inch sub a medium 8in Sub and a long 12in sub. The 12 inch sub is going to cost you at least ten bucks. Again, I've only been there once, I do plan on going there one more time just to see how their BLT is or the regular Italian sandwich is. I can tell you one thing, the service was extraordinary. So many times I've been in two different Subways, and the people there did not want to be there. Well, this Firehouse Subs located off of beracasa way in Boca Raton had the most delightful people working there. There was this girl, and she was so sweet and so kind and professional. She really went out of her way in explaining to me the menu. Her fellow employee was relatively new on the job, but he too was also very professional. Give it a try! I'll...

So, how does one order a sub WITHOUT a pickle? My boy friend is pickle PHOBIC! He's even gone so far as telling the person that takes his order that his name is "no pickle". He usually gets a hot sub, which steams the pickle, regardless of whether it's in a plastic baggie, then his whole sub tastes like pickle. Maybe the person that takes the order should be the one packing the orders... he says he won't return... final straw was tonight. It's too bad, because subs are almost his favorite food - he has a couple a week. But, he's done with y'all... also, too bad because I like the idea that you raise money for firemen... but, there are Mom & Pop places that will get his...