Lime Fresh Mexican Grill — Restaurant in Florida

I wanted to share some feedback about an experience I had this afternoon at Lime. Typically, I enjoy coming here the atmosphere is great, and I’ve rarely had anything but positive interactions with the staff. Unfortunately, today was an exception.

A woman named Coraima took our order, and from the very beginning, her demeanor was noticeably unpleasant. When my friend and I asked for a moment to decide on our order, she responded with visible frustration sighing and rolling her eyes. As I began to place my order, she interrupted before I could finish, responding with curt, dismissive “OKAY”s to everything I said. For example, I began with “Could I have chips and queso,” and before I could add anything else, she cut me off with an abrupt “OKAY.” The same thing happened when I asked for a margarita. Her tone and body language made it clear that she was irritated, though I remained polite throughout the interaction.

At first, I assumed she might be having a rough day and chose not to take it personally. However, what stood out to me and ultimately made me feel compelled to say something. Her behavior shifted completely when a group of elderly guests sat near us. Suddenly, she was warm, welcoming, and attentive. That contrast made it hard not to feel singled out.

As a local customer who truly enjoys what Lime offers, I believe it’s important to address these things. There’s no reason for guests to feel uncomfortable or disrespected, and I’d hate to see Lime develop the kind of reputation other fast-casual chains have fallen into due to poor service and emotionally immature staff.

I’m hopeful this feedback will be taken constructively, and that it helps uphold the great experience I know Lime is capable...

This is the second (and final) time Lime at Kendall has completely fumbled our order and ruined our evening. And unfortunately, it’s not just about the food anymore — it’s about the total lack of follow-through and accountability.

The first incident? They forgot my wife’s quesadilla entirely — a nonstarter for anyone hoping for a peaceful dinner. We let it slide after the manager, over the phone, assured us that if we asked for him next time, he’d "remember." That clearly was just empty salsa talk, because when we followed up today, not only was nothing remembered — things actually got worse.

This time, after calling ahead and explicitly confirming the order, they decided to go rogue and loaded the quesadilla with black beans — which my wife finds utterly disgusting. As for my burrito, I’m not sure if I ordered a meal or a failed science experiment. They crammed what tasted like a wilted salad into it, making the whole thing soggy, shapeless, and frankly inedible. It was a wrap in full meltdown.

We left hungry, frustrated, and arguing — again. A restaurant should never be the reason for domestic strife.

To top it off, I now feel like I paid for a lesson in disappointment, not dinner. Lime Kendall, you’ve officially lost our business. If you want to be taken seriously as a fast-casual brand, consistency and customer service should be your guac and chips — not an...

Man, this place was really firing on all cylinders when I went in, maybe because it was during the Friday afternoon lunch rush: good service and excellent food. Seriously, I am obsessed with burritos but always leave the chain places (Chipotle, QDoba, Moe's) disappointed. Not so here. The queso+steak burrito was one of the best I've had in years, and the salsa bar was top notch. The salsa bar is super important to me, so I was pleased that there was freshly made salsa coming out by the minute, all of them being excellent (especially the green, tomatillo-based one). I also like that the manager comes around and asks how you enjoyed your meal, though I don't know if this is something they always do or not. And I got two meals' worth of food for $15, which is good for Miami. My only two knocks were: 1) at lunch they should have two cashiers working and 2) the pico was heavy on the tomato (it was basically diced tomatoes). But those are small issues, and I would happily go back here. Seeing that it's across the street from Trader Joe's (my main grocery store), I look forward to many...