I ordered a Capuchino cake for my birthday. I emphasized that I wanted it covered with meringue and my only other specification was that the merengue should be white as I am allergic to the bright yellow colors they use to decorate it. I was given a totally white cake without the usual decorations of the Capuchino. It was paid and I had people to dinner, so I took it. The cake was not covered in meringue as requested but in something that looked and tasted like whip cream. Every one at the party proceeded to comment, "this is not meringue " and scraping it off the cake. I called the next day and the baker told me it was Italian meringue, when I said it wasn't because I make it at home and that isn't the texture, she proceeded to tell me that she doesn't use eggwhites because many people are allergic. So, what is meringue made off, but eggwhites. She said that if I wanted meringue that was a special order. If that was the case they should have called me to let me know. No apologies or explanations. The lack of decoration on the cake (which she wouldn't explain) and the dishonesty about the meringue, which was clearly requested in the original order, makes me feel that there is no care about the orders, and no respect for the customer. That has always been my family bakery to go, but no more. Their attitude about the whole thing is absolutely not acceptable. The customer is always right, and when you paid before hand for your order, you should get what...
Read moreThis Cuban bakery offers a variety of things that as a Latina I love! I went to place a big order for a school event. They treat me amazing and gave me a good price because it was for the kids. So the next day I went to pick up the order and I had a café con leche a coffee latte. It was delicious and vey hot they way I like my coffee with just the right amount of sugar. The place is clean.
They have my complete order ready in beautiful trays and they looked good.
We ordered two packages for 50 people each of guava pastries, ham and potatoes croquetas, pizza, little tamales, cheese pastries, sausage pastries and different sweets. I tried them all and they were very good and fresh. Everyone enjoyed it.
I will definitely go back for more and for...
Read moreI stood by the counter for more than ten minutes, but no one came to greet me. The place even emptied out, leaving me there as the only customer there. The personnel eveb walked into the kitchen, definitely giving more time alone to re-think about my choices again. I was there for the first time looking at their cakes designs and checking for offers for a kid's birthday party. Eventually someone passed and I asked why they didn't even tried, the woman who was there to the tables not to attend me, not even sorry, she told me I should have gotten closer to them and talk instead. Well... I don't know if that system works for them, but it doesn't work for me. I went to the next bakery with my business and made my...
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