MIA PIZZA — Restaurant in Florida

RESPONSE: my pizza surely was not hot and you weren’t even there to know that. I sure as hell can afford a pizza if I gave this janky place a chance. You are a shady business owner with no customer service. I will make sure to let everyone in the area know this. You are the one who seems upset sir!! ✌️

REVIEW: I will never return to this establishment. It’s overpriced, not very good, terrible customer service and false advertising. Pretty shady to me.

I came in for take out . Was not greeted and kind of stared at until I said hello. I looked over the menu and decided on a medium half cheese, half pepperoni and bruschetta.

Total came out to over $27 . Sounded expensive but whatever. I looked at the prices on the menu and it wasn’t adding up but I figured maybe my math was off.

Food came out quickly and I left.

I drove literally TWO minutes from Mia pizza to home where I live and the pizza was cold. I was starving and had to put it in the oven. At this point I’m annoyed. Put the pizza in the oven and as I’m waiting I look at the box with the charges. Their menu prices are not what they charge.

I’m a big reviewer (love to share good and not so good experiences) so I go to review but remember the sign that say “if you aren’t satisfied …. Blah blah blah. So I reach out prior to leaving the review to give them a chance to make it right. They basically said there’s nothing we can do. Like wth ? Then take the sign down. So now I’m even more irritated. I wouldn’t recommend this place to my worse enemy. Pizza tasted like little Caesars at best flippers. Deff not worth the cost!

Edited to add: I just looked at their responses to other unsatisfied guest and all I can say is wow! These people literally don’t have the first clue about customer service. Such a shame. Save your money and give it to a small business more deserving and appreciative of...

First I want to start off by saying Kudo's to Heather and her small 1 person staff.You, young lady should be promoted for your EXCELLENT professional management skills and the 5 star customer service you and the young man you were stuck working with showed The pizza was delicious and I understand mistakes can happen and you handled mine with class!!1.Now this message to Sergio, who I can only assume is the owner/manager of this establishment.I must say that you certainly have NO EXPERIENCE in the food service industry and are using this restaurant as some sort of pet project to spend some of that money you are OBVIOUSLY hoarding.I say that because ANYONE in the restaurant business with half a brain would KNOW that a pizzeria,on SUPERBOWL SUNDAY, in a RESORT AREA, would have scheduled more than TWO PEOPLE IN THE RESTAURANT!!!!!! I saw the two people you had working STRUGGLE with at least 25 called in orders, and at LEAST that inside at the counter.Those two were working their butts off, and I can guarantee it wasn't for much more than minimum wage! They deserve a BONUS for that mess you left them with and YOU need to sell the business and find another place sink some of that money into.If you are the owner..give it up sir, you have failed MISERABLY!! And if you SERGIO, are the manager you SHOULD BE FIRED for total incompetence! Having managed a national chain pizza place I understand that things happen, but you should have known better than to leave this place understaffed on the biggest pizza night of the year!!At the VERY LEAST you should have been there to assist...

I ordered a meatball melt at about 7:55 pm, I paid and was told it would be about 15 minutes. I walked next door to Publix to grab a few things and came back to the restaurant to sit and wait. I watched as the staff looked over the orders under the heater AT LEAST 7 times. One of those times the young man at the register came around to every one and asked for their ticket number, mine was #61. So I gave him my number and he proceeded to check under the heaters again, but did nothing with my order.

It wasn’t until I asked at 8:32 how much longer my order would be, that he turned around and grabbed a box that had been under the heater the entire time I had been back in the store. He handed it to me and said “sorry have a good night”. Honestly, I was done at that point, so I left.

My food was borderline cold, and I just threw it away.

Waste of 30 minutes and waste of $10.

If I could rate 0/5, I would 👎🏻

Since I am unable to respond to your response, I have edited my original review to respond to you.

Your restaurant was semi-busy, I will give you that. But the rest of your response is a lie. You clearly have poor customer service and do not value your local customers. If you’re a tourist, I’m sure this place would be great for you. If you’re a local, don’t waste your time...