Windsor Island Resort — Local services in Four Corners

Do NOT stay here – this is not a resort, it’s a vacation nightmare!

We stayed at 2167 Lelani Cir for two nights with six families total, and it was a disaster from the moment we arrived.

Security & Check-In: The security guards were rude and unhelpful, treating us more like intruders than guests. They wouldn’t speak to us directly, often mumbling or turning their backs to talk toward their office. There were no apparent signs about which entrance lane to use, so we unknowingly entered the wrong way—and got attitude for it. There is zero signage to guide you.

Cleanliness (or lack of it): They claimed the home was cleaned before we arrived, but that was clearly false. Here's what we experienced:

-A horrible stale smell upon entry, like a mix of old food and must.

-Filthy floors—everyone's feet turned black just walking around. We had to wear shoes indoors to avoid stepping on debris and grime.

-Stains and marks on walls (some that looked like actual feces on the staircase).

-Dried urine near the toilet in the Marvel-themed bathroom.

-Dirty bed linens— There was dirt on the Pirates room one and blood and dirt in the beach room; we had to wash them ourselves upon arrival.

-Hair and debris in the pool, cloudy water, and trash at the bottom.

-The house towels were wrapped in plastic, but they had coarse black hairs on them and felt slimy when used.

Condition of the Home: Furniture was broken or worn out. The couch sagged, the beds were rock hard, and reclining chairs didn’t function.

-The themed rooms felt unfinished—there was blue painter’s tape on Mickey’s mouth on the mural downstairs, and unfinished paint jobs in the superhero room on the bottom floor.

The washer and dryer were barely functional. Took multiple attempts to get them running and working right.

We were told we can't have the A/C lower than 70°F, which made the house unbearable for 16+ people. We resorted to cooling off in our car. If fans had been provided in every room, it might have helped, but they weren’t.

-No nightlights in the bathroom and hallways, and the rules said that keeping lights on "raises the rent"? That’s absurd; how can little kids and others see during the night if there isn't a nightlight or something?

Resort/Community Amenities: -The “resort” area looked great in photos, but was completely overcrowded.

-Pools were small and packed, and the lazy river was a joke—tiny and overrun. There was no system for float usage, so most people didn’t even receive one.

-Minimal parking near the community pool.

-No outside food or even water is allowed in the pool area, unless you want to pay for their overpriced food and drinks. So, even though the photos show firepits to be used for s'mores at night, you can't bring a water bottle in; you will have to throw it out or put it in your car.

-Streets are narrow and crowded, making driving hazardous. Parking is limited—5 cars per house, but space for only 4. Where’s the logic?

Safety Concerns: -One of the worst experiences was getting locked in the shower. A sliding divider door in the Moana-themed bathroom malfunctioned, trapping my husband and me inside. The lock spun but wouldn’t release. Our phones and towels were on the other side. We banged and screamed for 10 minutes before family members heard us and managed to force it open. Completely unacceptable.

Final Verdict: This home—and the entire resort experience—was a huge disappointment. It was dirty, uncomfortable, unsafe, and overcrowded. The photos are misleading, and the management doesn’t prioritize cleanliness, maintenance, or guest experience.

Avoid this place. Spend your hard-earned vacation dollars at a place that values its guests and delivers on basic...

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